Stayokay Heemskerk

Policies

When booking for more than 10 persons, different policies and additional supplements may apply.

WiFi is available in public areas and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please inform Stayokay Hostel Heemskerk in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that all guests must have a valid passport.

Please note that Stayokay Heemskerk also has an annex and it is possible that you will be assigned to a room in the annex building. If you prefer to stay in the castle, please contact the property to let them know.

Please note when booking a Double/Twin Room, it is possible that you will be staying in a 4 to 6 bed dorm. The remaining (bunk) beds will not be available for other guests.

When guests book 1 or more beds in a dormitory room, the dormitory may be shared with other guests.

Please note that the beds are not made, but bed linen will be provided and guests are required to make their own bed upon arrival. Towels are available at a surcharge.

The reception is open from 08:00 till 00:00. Please note: entry after midnight is not possible.

Guests are not allowed to bring, consume or prepare their own food or drinks.

Please inform the property in case children are coming along by using the special request box.

When travelling with children younger than 13 years old, it is required to book a private room.

Please note the following policies apply for group bookings of 21 persons or more with a minimum reservation value of 1.500 euro's:
- Please note that the full amount has to be paid minimum 1 month prior to arrival. Stayokay will contact the main booker directly with payment details.
Groups may cancel at no charge 10% of the total capacity up to 7 days prior to arrival.
Groups will be exempt from any charge if cancellations amounting to more than 10% of the booking up to the entire booking are made at least 61 days prior to arrival.
Groups will be charged 50% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 41 to 60 days prior to arrival.
Groups will be charged 75% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 22 to 40 days prior to arrival.
Groups will be charged 90% of the total reservation value if cancellations amounting to more than 10% of the booking up to the entire booking are made 8 to 21 days prior to arrival.
Groups will be charged 100% of the total reservation value if cancellations of the entire booking are made 7 or fewer days prior to arrival.