Clarion Collection Hotel Arcticus

Poor
Traveller Type: Solo Traveler
  : I had a booking for Clarion Collection Hotel Arcticus Harstad. A couple of weeks ahead, I was informed that the hotel I had booked would be closed during Easter and that Id be moved to Quality Hotel Harstad (which both belong to Strawberry corporation). Sadly, I only found out about it a few days before my stay, as it was sent together with a greeting message via Booking.com and was placed underneath so that I only discovered it at that time. I looked up the hotel and it seemed like it had no sauna. Thus I messaged the hotel via Booking.com to which I received no reply as they were unable to forward the messages to Quality Hotel.On check in, I was informed that the hotel had no sauna. In addition, the dinner that was included in the price I paid would also not be included as it would not be buffet, but what they call higher standard. In consequence of this, I had an argument with the hotel staff that lasted at least 20 minutes. I was referred to the reception staffs supervisor who seemed to be trained, but had 0 empathy and talked to me like a bloody chat bot. I was informed that the dinner would not be included as the hotel room is more expensive. Well, why I was there, some guy came up to get a quote and it was 50 kr more expensive than the hotel I had booked. 50 kr difference and they act like they upgraded my to the freakin Ritz (they also gave me the lowest class room by the way despite the hotel being almost empty).During the discussion with the hotel staff, they also revealed that they already had that issue the day before. They also asked me why I had not contacted them in advance to ask whether the dinner would be included. It is not the customers duty to contact the hotel about it and to come up with a solution. This is something that the hotel shouldve figured out when they decided to shut down the other hotel for Easter and thus save costs. Some of those saved costs couldve been passed to the customers by just supplying the dinner for them.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler
  : Huge offer of self service breakfast.
  : Parking it s not included in price.