ipartment Hamburg HafenCity

Wonderful
Traveller Type: Business Traveler
  : The location and the value.
  : It was absolutely sufficient for my needs.

Very Good
Traveller Type: Solo Traveler
  : The things I really like are the things I look for when I travel alone myself. I look for unbiased reviews, and I take reviews seriously. Hence, I am writing one. The topmost things that attracted me to this apartment were the location. I got off from the airport train at Berliner Tor station and then Bus #2 drops straight at the doorstep of the apartment location. The property is well located at speicherstadt & hafencity and literally is the tourist spot where everybody comes and takes pictures. The best thing was the location, buses 111, 2, and 6 serve well this property that connects important parts of the town. The property itself was very clean, had nice WiFi (never had issues during my 4-day stay), the kitchen facilities and bed were super comfy with a great view. The air-conditioning was just perfect with good control. The Television was a decent size with inbuilt Netflix so I logged in and had good entertainment. The table and chair were comfy for my laptop work. The best thing is the flat is very private with free laundry facilities. You don't need to go to check-in in person and can have a nice comfy and Private stay. But, read the things I disliked underneath (very important).
  : First, there was a SINGLE pillow. Like a huge pillow of my body size. It was a little dodgy but I slept well. I wish they had better and more pillows. Second, there was a heated Towel Rack tumble dryer, which does not work nor did I find a button to it. The HOST did not reply (annoying). There was NO body wash...NO handsoap... I had to go to Edeka next door (thank God) to buy my own. Surprisingly there were dishwasher tablets but no basic handwash or body shower gel/soap. The annoying bit was the host did not reply to the messages and respond to requests for the above things during my stay.

Very Good
Traveller Type: Business Traveler
  : The location is very convenient and close to where I work. in general a very nice area. Check in was contactless and very smooth. the room was clean and well equipped with almost everything you need.
  : It could be a bit too loud in the evening since it's so close to a major street. There was no cutting board in the kitchen, nor shower gel in the bathroom, which I think could be added. The cleaning lady started knocking on the door since 9am on the check out day. I felt a bit sorry that she had to wait for me to clear out in the hallway so I rushed to finish packing. But the official check out time is supposed to be until 11am so it probably shouldn't have happened like that.

Very Good
Traveller Type: Solo Traveler
  : it was immaculately clean. nicely furnished and well equipped. The location is excellent with a supermarket and restaurants very close by. bus stop is literally at its door step.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler
  : It was a business trip. I liked the location and the check-in was super easy. Room is small, comfortable for one person. There is a bus stop, right in front of the hotel. Just 200m away you will find a supermarket, some coffee and food places as well.
  : On one occasion there was a foul smell in the bathroom. I could not figure out why and since it was there only for few mins, I did not inform anyone. But other than that the room was clean.

Good
Traveller Type: Business Traveler
  : The amenities of the room had everything you might need. Including kitchen utensils, towels and washing liquids and soaps. The location was great, easy to get to every corner of the city. Complementary snacks and drinks were a very nice touch to the stay, ad it sets a positive, welcoming mood for the entire stay.
  : I had a problem with my bed. Which I adressed with the facilities, and a representative has even come to check up on me, but afterwards there was no resolution. And the bed was relatively uncomfortable to sleep in because of the issue. If I didnt have that issue I think the stay would have been perfect.

Pleasant
Traveller Type: Solo Traveler
  : The apartment is wonderful, no complaints at all.
  : A couple of weeks before my stay, I received an invoice for a city tax, which I was asked to pay by bank transfer at least five days before my arrival. First of all, a city tax never has to be paid in advance because if the guest doesnt show up, it wont be due. Second, why would I need to pay by bank transfer (expensive and complicated from the US) when the hotel has my credit card information? I obviously ignored the request, and when my credit card was charged a couple of days before my stay, I assumed I had paid everything in full. Then the day after I checked out, I received the invoice again, payable upon receipt. I reported this to booking.com and asked where in my reservation this tax was indicated. Long story short, since ipartments never declared that tax, booking.com ended up paying for it. Its a small amount, but it seems unprofessional to indicate on the booking that all taxes are included and then add one later. The checkin didnt go smoothly either. They sent me the wrong code for the front door. After calling multiple times, I was finally given the correct one. There is also supposedly staff available from 15:00 to 18:00, but I never saw anyone. I remember ringing the office bell, but no one answered. Finally, I received several unnecessary messages from ipartments, but they never answered any of mine (such as my question about bicycle parking).