Hyperion Hotel Hamburg

Fair
Traveller Type: family with young children
  : Good beds and the room was tidy
  : Staff there is completely careless, zero information or greetings. Felt more that we were bothering them than being guest. Refrigerator in the room was not working and the AC as well. You could not open any windows and the room was really warm. The open bathroom to the bedroom causing water to flood everywhere. There was always one elevator not working, so you had to wait 5-10 min every time you wanted to use it. Breakfast was really basic and nothing special. Tried to resolve an issue after the stay with the hotel about a wrongful block of the entire stay on my card, but the hotel is not responding or helping in any way.

Poor
Traveller Type: family with young children
  : The only redeeming factor of the entire experience is that there are some very kind and helpful people employed by the hotel, I can’t fault the staff.
  : Review The hotel is a solid three star hotel, and not a five star hotel but any stretch of the imagination.To start off with, no working ac in the building, not the room, or the floor but the entire building. According to the admission of a staff member the ac was being repaired meaning in summer, no air condition at all, and more over, no fans. The hotel has not one fan to give customers when the ac is being fixed, bear in mind we stayed for 7 nights and 7 night no air condition, the closest I got to a fan was I was given a fan-heater when requesting a fan, FAN-HEATER.After pestering the reception about it we were told that we could be moved to another room in our category since people will be checking out, all we had to do was repack our items and that the staff will move us a cooler room.So we did, we spent an hour packing, after coming back, we were very happy to see that not a thing had been done, after arguing with the reception they graciously offered us another room in a lower category, the category, which when booking we were told we couldn’t have since we needed a baby cot, all of a sudden it was large enough.Me being sane, I refused to accept it and after more arguing they offered us a larger room ok the other side of the building away from the sun, still no ac mind you. In all fairness the new room was more spacious and nice.House keeping is a miss and a miss, no hits, every single day something is not done, where her it was not refilling cosmetic items, not vacuuming, not removing dirty cups, not emptying the rubbish bin or not refilling bathroom items.

Good
Traveller Type: family with young children
  : Liked the birthday package i got to the room and my sister was surprised with the nice set up and cake
  : I didn’t like the fact that i booked and i was told breakfast is included and it was confirmed but when i got to the site they told me breakfast is not included, very inconvenient because i could have gone elsewhere but it seems the hore did that to get me to there but knew there was no breakfast