Sunrise Resort Hotel

Poor
Traveller Type:
  : Only thing i like facilities inside the resort.
  : - First day first moment of interaction with staff, we went for a dinner,the waiter came to our table and started to talk without any manner by calling us "bro" & "man". When you go to an hotel like that, you don't expect to be called "bro" from the first moment.- I can say, during my experience 90-95% of the staff was unhappy, and they show it to you as well. There are no kind words, no smile at all not a single professional behavior. When you go for holiday what you expect is a small smiley which we never get.- It's promoted as Ultra All Inclusive, however the best alcohol in the hotel was Jack Daniels, most of the alcohols were branded which we've never heard of our lives. Another story though, one night we went for disco, asked for Jack Daniels, the bartender said "We don't have Jack Daniels here", we said okay no problem, then 10 seconds later, under the bar, he poured himself jack daniels,went on the backside of the bar with his glass and (most probably) drank it by himself.- Wifi connection was the worst, not even able to connect from our room.- The staff in the dining area was singing loudly by themselves, in front of all guests and no managers were interfering at all.- Guest Relations Department was disaster,most of the time we had communication issue in Turkish language (which is understandable as the lady not from Turkey), that's not a big deal. However the behavior, was not really helpful. We asked for 2 small things to help us, one was about the luggage, another one was about a meeting room where we can have proper internet connection and proper table and chair to sit and work for 2 hours. She only said "no, we don't have such a thing", not even trying to help or trying to satisfy us with a proper "NO".

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : 1. the hotel is very big and you have too many options2. Swimming pools are amazing3. beach is very wide 4. landscape is awesome 5. different locations inside the resort with different atmosphere 6. Staff are good7. events organization is perfect8. food and beverage available all day and night9. Ice cream and fruits are available always10. drinks are super11. restaurants are very big and comfortable 12. food is super good but it was repeated and it felt that it is becoming boring sometimes but in general there are many options from meat to chicken to sea food 13. Market is available inside the resort but prices are unreasonable
  : 1. receptions guys do not speak English 2. i had trouble trying to speak in english to the staff in general from bartenders to house keeping3. room was in garden house but was not very clean specially the floor. my kid feet looked totally black when he walked inside the room4. i requested the room floor to be cleaned which they did but unfortunately it was not as expected so room in general was not clean 5. bathroom was not very clean6. Towels not clean7. bed was accepted but not as in a 5 starts hotel8. food is repeated every day9. timing of breakfast was from 7-9 which was not fare. i wished it would be extended to 10 10. staffshould learn to speak English rather than use Google translate 11. Airport taxi desk inside the hotel near the guest relation office also doest not speak english at all (they should at least know the basics) 12. I paid 65 euro for taxi transfer and when i came to ask for the taxi i saw that the amount wirtten beside my name is 60 euros only not 65 so i felt that i got manipulated !!!13. guest relation girls were very very super helpful and they were speaking english very good which i liked.14. When i checked out the hotel theyasked for extra charge for laundry (iron/ pressing) which i expected but as per the paper i filled it should be 5 euros only while the receptionist asked for 8 euros which i paid.15. prices in the market are very expensive (ex. dress is for 25 ) !!!! and one guy asked for 79 dollars !!!! 16. Mangolian rest was not acceptable unfortunately 17.