Mystic Marriott Hotel and Spa

Disappointing
Traveller Type:
  : spa
  : our room was 79 after several attempts speaking with front desk, issue never resolved l. asked for a fan on 2 occasions they offered to open the vent in our room. no resolve or interest in our discomfort or dissatisfaction

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: Business Traveler
  : Staff was exceptional.
  : The food was disappointing. Unimaginative, overcooked, and bland tasting. The pasta was not drained of water for the dish I ordered at the bar. Came swimming in water.

Poor
Traveller Type: Family with Young Children
  : Breakfast Mouton else
  : Everything else besides breakfast

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type:

Pleasant
Traveller Type:

Fair
Traveller Type: Business Traveler
  : They had a nice fitness center and lobby.
  : The climate control was broken and I had so suffer through a sweltering 82 degree night. They allowed me to move the next day and gave me a breakfast coupon but I felt exhausted and weak all day after the first night.

Very Poor
Traveller Type: Traveling as Couple
  : The smart TV.
  : The room was over 80 degrees and could not be cooled down. Management lied to us and told us the HVAC system has been out for "a couple of days", but the maintenance staff who came in to open our windows informed us it had been over two weeks. Upon informing the front desk of this and expressing our displeasure, I was merely offered a voucher for coffee, and all of my concerns were dismissed. The staff was deceitful and unresponsive when addressing the heat issue. It took over 4 hours to just get maintenance to come into the room and open the window that had been bolted shut. Additionally, maintenance did not arrive until after 10:30pm, which is inexcusably late. Furthermore, the shower was improperly functioning, and the self-holding hose did not work - but management didn't seem concerned!