Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Very Good
Traveller Type: young couple
  : Quiet
  : Breakfast was very average

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : Very clean and comfortable. Nice overnight stay.
  : Our AC broke in the middle of the night and the fan started making a banging noise. Luckily, we turned it off and went back to sleep. Notified management before we checked out in AM.

Very Good
Traveller Type: review category business travellers

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : It was clean.
  : The outside when you showed up needing some overdue lawn care

Very Poor
Traveller Type: family with young children

Disappointing
Traveller Type: group
  : The staff were very friendly. Very clean premises.Very reasonable rates.
  : Loud conversation (not fighting - just conversation) heard through walls late at nightAir temperature was inconsistent and led to too cold/too hot, especially since it was IMMEDDIATELY next to one side of the bed.The narrow path between the bed and the air unit (butting up against the exterior window) didn't pose a problem for us, but could be a safety concern to older guests, especially in the dark. Plastic bed sheet under mattress topper meant that the mattress topper and cover sheet constantly tangled and woke us up.The sliding doors on the bathroom made 1) light spilling out an inconvenience to other sleeping people, and 2) sound discretion impossible.Many appliances glowed in the main bedroom and made sleep difficult.Food staff could check in more frequently- guests during our 45-minute breakfast had to ask the main desk assistant to refill for different main breakfast items 4 times. Hot food and coffee was overcooked and tough.