Resort Tenuta Primero

Disappointing
Traveller Type: Family with Young Children
  : 1) The Internet was fast everywhere 2) Our 3 bedrooms bungalow was fairly spacious. I mean the bedrooms are certainly tiny, but the living room with a fireplace and kitchen was quite large and comfy. 3) The territory is huge. Previously it was a busy camping village. Now they purged all the campers and the place feels dead empty. Some people may find that attractive. 4) They do give you 2 old squeaky bikes to move around. You can rent better bikes for longer trips. 5) There are 4 tennis courts, which you can book for free. You can borrow rackets and balls too. 6) There is a golf course across the road and a marina. 7) The garden is well taken care of, although it mainly looks nice from the main road, which is used for car traffic, and there is no beautiful walking loop exclusively for pedestrians.
  : 1) This is grossly overpriced and a very bad value for money. No way this is actually a 4-star resort. They charge 2.5x times more for bungalows, which are similar in size to a bungalow we had in a nearby camping village just a week before. 2) The biggest disappointment is the beach. It's completely neglected. Is full of weed on the beach and in the water. Lacks floating border and those outstanding inflatable on the water playground structures that you can find in the nearby camping village. The life guard is on duty just a couple hours per day and the rest of the time spends at the bar. The beach is absolutely boring for kids. Even my elderly mom complained of strong currents in the deeper area designated for swimming. 3) The bungalow had a tiny fridge without freezer (no ice cream for kids), had neither microwave nor dishwasher. In the nearby camping village we had a full-sized fridge, a microwave and a dishwasher for 40% of the price. 4) On Booking.com they declare free Daily housekeeping, but they dont do any cleaning for free. No cleaning. No towels change. No bed lining change even if you stay for more than a week. We logged a complaint with Booking about that, but all we managed to receive was a second set of towels. 5) During one of the storms we had water dripping from multiple places (see pictures). 6) Some windows lacked mosquito nets, meaning we couldnt open our master bedrooms window at night. 7) It also drives me crazy that some hotels, Tenura included, think that door locks on a master bedroom and toilets arent mandatory. 5 people in the house and you cannot relax in the toilet!!! 8) For some reason they decided to paint the swimming pool in dark brown color. Looking at the water in it you cannot stop thinking that the water is dirty. I swear, it may be perfectly clean, but it looks dirty! 9) Since they dont have many people now, the animation program is very limited. Its very boring with kids there.

Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : The facility, it has barber shop and massage. Next to it is the pool and the playground.
  : The beach is not so good for swimming cause its too muddy sometimes and you have to goo far in till you can actually take a dip.The reception team is not well organized each other, they are slow response and sometimes takes too long just to check in eventho there were not many people.When they handed us the mobile home key, we went there to check in just to find out that its not even cleaned up yet. The house is full of mess, crumbs, dirty pots on the kitchen, was just ridiculously bad. Why did you let me checking in with a key as a new guest when the house is still dirty? Far away from being ready.We had to drive back to the reception to report it then wait for another two hours with 2 small children.And they didn't even say sorry or whatever to accomodate our lost time waiting. They could at least say sorry and offer us a drink for that.

Very Good
Traveller Type: Family with Young Children
  : great poolrestaurant was excellentuse of bikes was goodexcellent animator for the childrens activities
  : The cottages could haveThe wifi signal strength was weak across the resort