Home2 Suites By Hilton Memphis East / Germantown Tn

Wonderful
Traveller Type: Traveling as Couple
  : Everything even the food was awesome
  : Nothing not to like

Very Good
Traveller Type: young couple
  : Close to the airport. Rooms were comfortable. quiet location
  : Very inattentive staff. One day we were left without breakfast due to employee calling sick. When we complained, we were told that the manager will get back to us to resolve the issue. No one ever called back. We left numerous messages to no avail. Stay there on on assumption that all go well. I never expected this from Hilton property

Good
Traveller Type: young couple
  : We like the Suite accommodations with lots of counter space and lots of open shelving to place items.
  : Access to the front desk after coming in the main entrance is terrible as it is filled with couches and chairs. Have to walk around everything just to get to the desk and this is difficult with hands full of luggage. Have been on the road for 21 days now and have had an included breakfast in all but 2 locations. At this particular location, the breakfast provided was without a doubt the worst meal of our trip. The entrees are pre-packaged items and are nothing short of disgusting. A cold boiled egg was many times better than the hot food provided. Also, only Queen beds at this location which is very disappointing. There is room for a King.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: young couple

Good
Traveller Type: Traveling as Couple
  : Very nice room. Comfortable bed.
  : Check in clerk was not welcoming. Indifferent. Breakfast had a lot of choices, but the way it was served was not great. Only one or two items left and not very warm.

Very Poor
Traveller Type: family with young children
  : I requested a crib 2 months in advance and called 2 days prior to confirm. Upon my arrival I was informed that there was no crib for my 6 months old. After an hour complaining an incomplete crib was found without a mattress. On my second day of stay, I was contacted by Hilton for a follow up about my stay and when the problem was reported I was told that there was nothing they could do. You pay high prices to put your baby to sleep in a crib without a mattress

Very Good
Traveller Type: Traveling as Couple
  : Close to the airport. Rooms were comfortable. quiet location
  : Very inattentive staff. One day we were left without breakfast due to employee calling sick. When we complained, we were told that the manager will get back to us to resolve the issue. No one ever called back. We left numerous messages to no avail. Stay there on on assumption that all go well. I never expected this from Hilton property

Good
Traveller Type: young couple
  : Very nice room. Comfortable bed.
  : Check in clerk was not welcoming. Indifferent. Breakfast had a lot of choices, but the way it was served was not great. Only one or two items left and not very warm.