SWEET HOME HOSTEL Pokoje Rooms Zimmer WĘGLARSKA

Poor
Traveller Type: Family with Young Children
  : the location was good, it is right in the city center
  : daily strong sewer stench, noise

Very Good
Traveller Type: Traveling as Couple
  : It was very good location , and the room and apartment was bery clean

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Location town centre

Very Good
Traveller Type:

Fair
Traveller Type:
  : Location was good. Nice bathroom and shared kitchen
  : It was cold we had to sleep in hats.

Very Poor
Traveller Type: Family with Young Children
  : Nothing!
  : The photos on the website showed nice and sanitized rooms. As I entered the room it smelled like rest of food, more specifically potato chips secondly while trying to use the restroom there were pubic hair all around the sink and the toilet, thirdly there was a bug on the bed. THIS IS UNACCEPTABLE AND UNHYGIENIC! When I wrote an email proving with pictures I took, someone from Kaper Haus denied everything. How can can someone deny a statement if it is being proven with photos taken of the place?? Please, do yourself a favor and DO NOT GO TO THIS PLACE!!!

Very Poor
Traveller Type: Family with Young Children
  : Location
  : Cold room, no rack for clothes, cold property

Very Poor
Traveller Type: Business Traveler
  : NOTHING, booking.com should remove this property from the platform as it does not offer even the minimum standard for staying there - NO HOT WATER, NO HEATING in WINTER!
  : This was THE WORST stay, the RUDEST host and the MOST STRESSFUL experience. I booked 31 nights for over 1000 EUR and the service received was NOT worth the money. This property needs to be removed from the booking.com platform, as there was no hot water in the kitchen, no heating in the kitchen nor in the bathroom, the hot water in the shower is set to a minimum so it runs only for 5 minutes before turning ice cold, and the worst part - once the heating in the bedroom was also gone, the property did not answer the phone at all, after I finally got hold of someone on the phone I was told it was going to be fixed but nothing happened till the evening, when I contacted booking.com to ask for help. That is when the property reported SLANDER to booking.com about us and used their POWER to move us (in a very rude way) to another apartment, which did not have the amenities that were in the description. The room was probably never heated and so freezing cold, that we had to sleep in jackets as the barely warm radiator did not help AT ALL. This is when we decided to move out, as this was unbearable.As the property ONLY offers non-refundable bookings (another suspicious part of the strategy of this property where YOU, as GUEST, have no way out of the service that is so poor you wouldnt keep animals in here, not to speak about allowing this place to host people) we were given a refund that was way lower than the rate per night times amount of nights we spent. A ROBBERY!The property owner/manager is not only RUDE but also CONSTANTLY CHECKS the drawers in the common areas and the bathrooms. This property owner wrote booking.com very disturbing lies, such as dirty dishes being left at the kitchen (these were clean dishes left to dry), personal belongings left in the common areas (jackets left in the corridor) or in the kitchen drawers (coffee and sugar) - imagine, you are not allowed to leave anything in the kitchen!

Pleasant
Traveller Type: Family with Young Children