Hilton Newcastle Gateshead

Wonderful
Traveller Type: young couple
  : Clean friendly staff, conveniently located and amaizing breakfast

Good
Traveller Type: review category business travellers
  : The room was excellent; lots of room, shower and a bath. The staff were very attentive and tried their very best to help. Very pleasant balcony area for a drink and quiet for working.
  : The 6 EV chargers were all occupied despite the fact that 3 of them were electric vehicles not even plugged in and one vehicle was not even an electric vehicle. This was one of the main reasons for booking the hotel and made the day after very stressful trying to source an EV charger in the city that I could use before travelling back to Nottingham.The hotel needs to implement something to prevent this from happening in the future. Perhaps an overstay charge for those people who are just too selfish to regulate themselves. The staff tried to get cars moved but, for reasons unknown to me, could seemingly not locate all of the guests despite it being the hotel car park.

Good
Traveller Type: young couple
  : Location
  : Carpark was full and over parked Saturday night making it very difficult to navigate a large vehicle in and out of the carpark.

Good
Traveller Type: young couple
  : The room had. Great view and a very comfortable bed. A basic room but we slept well.
  : The room was quite basic for the price. The hot water didn’t work at first but the hotel did send someone up to fix it within 10 minutes. The room did not come with any toiletries/ no bottles of water, and there were no drinking glasses - we did have some sent up by room service after a quick call. We were also surprised that the to didn’t have Netflix, that the tiling had been filled in the bathroom and that the WiFi was payable.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Staff and breakfast
  : Room service wasn't like before

Wonderful
Traveller Type: solo traveller
  : Everything has been great.A wedding party made the place busy but very well organized and managed.It was interesting to watch the Euro2024 final in the lobby despite the sad loss for England.
  : .

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : View from the room was lovely.Had a great view of the city ,bridges and the river .Breakfast was really good , high quality food and lots of choice.Staff were lovely ,and the room was of a good standard.Iron, ironing board ,trouser press and hairdryer provided in the room ,which was brilliant.The desk was great as it lifted up to become a good size dressing table with a big mirror.
  : The pillows were way to soft , the bed was comfortable but the pillows caused a broken nights sleep .Would of been good to have a couple of firmer pillows in the wardrobe, or option to obtain one from reception, as duck down pillows are not great , especially if you have a bad back and need a firmer pillow for spine and neck alignment to sleep well.The bathroom did not have a toilet brush which I found strange , and hate having to see a messy toilet .