Best Western Gateway Grand

Wonderful
Traveller Type: family with young children
  : Nice large room with separate sitting area. Breakfast good too.
  : USB charger did not work

Poor
Traveller Type: young couple
  : Not much
  : Didn't look like the pictures - the pictures made it look clean and white and airy. It was dingy and yellowed and dank. It was dirty and unkempt. Looks like it hasn't been updated or cleaned since 1998. The pool is covered in black mold around the edges. There were cigarette butts all over the pool deck. The hallways were dusty and musty. The room was very dated and smelled bad. The toilet wouldn't stop running and there was a big cockroach smashed and smeared along the wall in the bathroom, clearly indicating the room was not cleaned well. When I mentioned this to the staff at the desk in the morning, she was surly and didn't take time off her personal cell phone call to acknowledge or apologize for that, but just wrote down the room number. Very disappointing experience and not worth it at half the price.

Poor
Traveller Type: family with young children
  : Excellent staffKind and helpful
  : Hotel was a messBroken shower Sticky carpet floorsDirty bedsSuper gross and will never stay there again