Appart’City Aix en Provence - Fuveau

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Business Traveler
  : -
  : The fact that hotel refused to send the invoice for the accommodation. I believe that this is the clear violation of tax rules.

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : As soon we got to the apartment and seen the condition we went straight back to the reception to cancel the booking because it was not as described and dirty, i was then told i would loose my money if we left straight away but told that if i stayed for half the booking then they will refund 50%, which is 900 Euro's, we stayed 5 nights, which was horrible and dirty. I was assured on the last day that the refund would be the following week, its been 2 weeks now and i have still not received a payment and I'm not very happy. i have a collection of pictures of the property showing the condition. I am shocked that bookings.com advertise this place and show the untrue pictures of the properties, i feel duped and let down, and now I'm not even sure how to get my money back because nobody is answering any of my phone calls.

Good
Traveller Type:
  : location was great. the apartments were comfortable and stocked with the necessities. we liked that the bedrooms were dark and the air conditioning worked well. the pool is quite nice and the staff was always very helpful when we needed anything
  : limited hours in the office sometimes made it hard.

Wonderful
Traveller Type:
  : Comfortable, quiet location and a good value for the money. Not super luxurious but provided everything we needed. Staff was very helpful when we needed assistance or to make changes to our reservation. Pain du Jour right outside the front gate was a great place to get bread, coffee, quiches and sandwiches. Great air conditioning in the bedrooms.
  : Because office hours are so short, it was sometimes hard to find someone for assistance. There were a few differences in the rooms. For instance, one room had a coffee maker, another did not. A little bit better information on the property map would have been helpful, like where garbage and recycle dumpsters were located.

Good
Traveller Type: Family with Young Children
  : Simple and spacious apartments next to the highway, a quiet place surrounded by nature.
  : everything is quite simple and worn, suitable for undemanding travelers

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type:
  : Is was clean
  : The infos in Booking are different from the infos in the reception. We arrived 10 minutes after the opening hours and we had problem with the check in. There was noone there to help us. The telephone numbers in the gate don't work. Fortunately, we did it via a phonecall, a guy helped us with many difficulties in the communication. Also, there were only 2 hands towels for 3 people and no big towels. In the morning, the guy in the gate didn't notice that we want to leave and we had to make another phonecall to open us. Many things went wrong with that property. Thing again if you want to book it.