Imperial Spa & Kurhotel

Good
Traveller Type: family with young children
  : Very spacious and clean rooms. The building is historic and very well maintained. It is surrounded by a great large park. The check-in experience was great. We were running late, so the hotel called us to inform us that we would miss the dinner, so they offered us to prepare cold plates that would wait for us once we arrived. They brought these to our room. That was really nice!The hotel itself is kids friendly, although most of the guests were rather old and without kids. Our room was really big and we felt great there during our stay. The food in the restaurant was very delicious. Dinner was different every day. Breakfast was more or less the same, but had all the needed essentials. The hotel's own pool was really nice, the whirlpool was great. But the best was that they gave us free entry tickets to Aquaforum which is a spacious Therme just across the street. Aquaforum was really a 10 stars experience and not overcrowded. The hotel had reserved a parking slot for our entire stay (against an additional fee) which was very convenient. The location is great. The resort-town is small but very very nice (and quiet) and all buildings are historic hotels. Great large parks near the hotel. The hotel offers a great range of spa procedures.
  : The waitress during breakfast and dinner had an extremely bad attitude to us. Either because we were foreigners, or because we were with kids. At the same time she was nice to all the czech speaking guests. That was some sort of discrimination that I would never have thought we would experience in the 21st century. And she was rude to us from day 1 till the end of our stay. In any case this was one of the most rude attitudes we ever experienced in the entire world. Once her shift was over (after 3 days), the other waitresses that served us were extremely nice and polite. Probably we just had bad luck with the first lady. The personnel on spa-procedures did not explain anything about the procedures themselves and they were rather emotionless. At some point we felt like we were in prison, not in a spa-facility. For our Carbon Dioxide bath (which we never tried before) a lady literally shouted: "all off" (meaning to take all clothes off) and nothing more. The personnel really need more training on how to be polite and smile more. The massage was OK, nothing special though.

Good
Traveller Type: Family with Young Children
  : Very spacious and clean rooms. The building is historic and very well maintained. It is surrounded by a great large park. The check-in experience was great. We were running late, so the hotel called us to inform us that we would miss the dinner, so they offered us to prepare cold plates that would wait for us once we arrived. They brought these to our room. That was really nice!The hotel itself is kids friendly, although most of the guests were rather old and without kids. Our room was really big and we felt great there during our stay. The food in the restaurant was very delicious. Dinner was different every day. Breakfast was more or less the same, but had all the needed essentials. The hotel's own pool was really nice, the whirlpool was great. But the best was that they gave us free entry tickets to Aquaforum which is a spacious Therme just across the street. Aquaforum was really a 10 stars experience and not overcrowded. The hotel had reserved a parking slot for our entire stay (against an additional fee) which was very convenient. The location is great. The resort-town is small but very very nice (and quiet) and all buildings are historic hotels. Great large parks near the hotel. The hotel offers a great range of spa procedures.
  : The waitress during breakfast and dinner had an extremely bad attitude to us. Either because we were foreigners, or because we were with kids. At the same time she was nice to all the czech speaking guests. That was some sort of discrimination that I would never have thought we would experience in the 21st century. And she was rude to us from day 1 till the end of our stay. In any case this was one of the most rude attitudes we ever experienced in the entire world. Once her shift was over (after 3 days), the other waitresses that served us were extremely nice and polite. Probably we just had bad luck with the first lady. The personnel on spa-procedures did not explain anything about the procedures themselves and they were rather emotionless. At some point we felt like we were in prison, not in a spa-facility. For our Carbon Dioxide bath (which we never tried before) a lady literally shouted: "all off" (meaning to take all clothes off) and nothing more. The personnel really need more training on how to be polite and smile more. The massage was OK, nothing special though.

Wonderful
Traveller Type: Traveling as Couple
  : Old world charm, all but one staff member extremely friendly. A relaxing and restorative place.
  : It would have been nice to arrange a classical Czech spa treatment with a visit with a doctor. I tried to but was unable.

Wonderful
Traveller Type: with friends
  : Luxurious stay with decent food and great wellness. I had a fantastic experience with a massage. Room was beautiful with a small balcony, comfortable beds, spacious with a good shower.
  : The breakfast buffet was just ok, the dinners ok.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: young couple

Wonderful
Traveller Type:
  : Luxurious stay with decent food and great wellness. I had a fantastic experience with a massage. Room was beautiful with a small balcony, comfortable beds, spacious with a good shower.
  : The breakfast buffet was just ok, the dinners ok.

Wonderful
Traveller Type: young couple
  : Old world charm, all but one staff member extremely friendly. A relaxing and restorative place.
  : It would have been nice to arrange a classical Czech spa treatment with a visit with a doctor. I tried to but was unable.