MY CLOUD Transit Hotel - Guests with international flight only!

Wonderful
Traveller Type: Solo Traveler
  : Proximity to flight gate, hotel within airport terminal for international flight. Rooms are well equipped and comfortable and quiet.
  : The Frankfurt airport terminal 1 is huge, has multiple levels and multiple branches. The terminal signage is very poor, making it hard to easily find the hotel which is tucked away on a top floor. The elevator to the entrance is all the way to the back of one of the Z gate branches at gate Z25. The elevator is insured by a passenger gate that can be so crowed with people one has to pass through a vast sea of travelers wait to board a flight. Once your find the elevator all is fine. The hotel would do well in giving detailed step by step directions to gate Z25, because it is not easy to find from the lower levels of the Terninal.

Wonderful
Traveller Type: Solo Traveler
  : The view was exactly what I wanted in an airport hotel, accessible directly from Terminal 1. It was quiet, spotlessly clean, efficiently planned out, and the bed was comfortable. I liked the free coffee/cappuccino/hot chocolate.
  : I went online for the contactless checkout. I have a compromised immune system, and I wanted to avoid contact with as few people as possible. It was anything but. I still had to wait at reception, give my passport, and interact with the reception. I had also booked a room with a view. I was initially given a windowless room, faraway from the reception in a lengthy, labyrinthine hallway, which I found unacceptable, especially since I am disabled. The reception desk apologized and gave me a nearby room. Also, the hotel should alert their guests, particularly those with mobility issues, in advance that there are no nearby restaurants, and two purchase a meal before reaching the reception desk. The closest restaurant was a 10 minute walk away, which is nearly impossible for me, especially in the late evening. The snacks offered by the hotel were Ramen and chips, both of which I cannot eat because they cause inflammation and me trigger a flareup of one of my autoimmune diseases.Additionally, why not supply guests with the key card that allows changing the thermostat of the room? My room was too cold for me, and no matter the correct buttons that I selected, the temperature remained the same. I had to request the reception desk to come help me. Unfortunately, I had to walk to the reception desk, since there was no way to request help from the Front Desk, other than walking over in person.There really is no assistance for those with disability concerns, especially those with limited energy.

Very Good
Traveller Type: Solo Traveler
  : Within the airport grounds and very close to my departure gate.
  : Got in very late and no food stations open in the terminal. Would have been nice to have a larger selection of food or snack available.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Family with Young Children
  : The staff and facilities were fantastic and made us felt welcome!
  : Location, as not many staff in the airport knew about the hotel nor its location