The Fenwick Hotel

Pleasant
Traveller Type: young couple
  : Location, parking facilities very good, hotel entrance - reception, dining & cocktail bar area good.Staff very friendlyDining room menu good, evening meal was reasonable (well known pub chain standard rather than restaurant standard)Breakfast was reasonable, the hot selection as expected from a standard breakfast offer.Secured a good nightly rate (£89)
  : Corridors/rooms were very tired, carpets were in desperate need of replacement and decoration was poor!Bedroom furniture was mismatch and some very shabby.Pillows and duvets were fibre filled and of poor quality, also duvet was extremely heavy (expect 13.5 tog) and it was July!! Unbearably hot!Curtains, bed cushions and runners were awful, really poor quality and looked like they have been there since the 1970's!! All made the room look even more tired!Room given was not a reflection of website visualsBreakfast - tea & coffee, toast order taken initial however no further offer of a second cup or an additional round of toast!Tongs to serve hot food had been placed under the hot plate ....... dangerously hot to the touch!

Good
Traveller Type: young couple
  : breakfast brilliant room very clean ant comfortable

Disappointing
Traveller Type: young couple
  : Staff were welcoming and informative, the two staff on breakfast were incredibly lovely and accommodating - there are a variety of eggs you can request during breakfast, breakfast is buffet style with items out of display ahead of you going up. Breakfast staff were attentive and plates removed quickly.
  : Upon arrival, enquired about the restaurant and despite giving advance notice of our arrival times, no further information was provided to say that the restaurant had a closing time, however reception advised we could order JustEat and get it delivered to the room as a workaround for us. The room itself just was not up to par, facilities needing a good update, there was no opportunity to lock the door with the latch, mould around the bath sealant and a window, despite being closed, allowed traffic noise in all night - this resulted in little sleep and I wouldn't consider myself particularly sensitive to noise, so not an ideal location if you are a light sleeper. The room was incredibly dark, needing all lights on to get ready. The ambient temperature of the room was too hot and in a catch 22 situation of having the window open/lots of noise, having it closed/very hot in the room. The room lacked cleanliness; hair in plugs, shower gels half filled, sealant as mentioned above, cracked tiles accumulating dirt in the bathroom, cracked sink, grouting needing refilling and gathering dirt, dirt on/in carpets/iron burn in the carpet, trims uncleaned, cobwebs on ceiling, metal work streaky, door damaged and painted over/chipped - overall, disappointing. When looking outside there was a sodden pizza box and whilst staff are not responsible for guest behaviour, it does impact on overall appearance of the hotel. I did raise these issues with reception in the morning, and just relieved we hadn't booked additional staying time as we had initially thought we would stay for longer.

Wonderful
Traveller Type: family with young children
  : Room spotless Breakfast good selection Dinner was superb
  : There was a large crack in bathroom panel which could been replaced it let bathroom down

Fair
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : Nice friendly efficient staff
  : Dark decor in rooms. Too close to motor way. Could do with a deep clean in some areas.

Wonderful
Traveller Type: young couple
  : Lovely selection of gins, staff were very helpful and breakfast was lovely
  : Room was very warm and couldn’t open the window because of traffic noise, but this is to be expected due to location

Pleasant
Traveller Type: review category business travellers
  : Good location clean ..
  : TV no channels no point having one if you cannot get reception , breakfast not as good as what it was., very noisy with the road the room I was put in.

Good
Traveller Type: with friends
  : Staff, facilities and availability of meals, good size beds
  : Beds were hard, not enough enough towels or cups for number of people booked beside highway.