Historic Wilderness Retreat

Good
Traveller Type:
  : It was a very nice cabin and was great for our group.
  : No curtains or blinds in the master bedroom back wall so it didn't seem as private as it could have

Very Good
Traveller Type:

Poor
Traveller Type: Traveling as Couple
  : The location is great. I feel they use that to lure people in and there is no upkeep of property.
  : Dirty carpets were disgusting, even the throw rugs were dirty. Dirty dishes that were put back in cupboards. I let property manager know of concerns and was given a refund on cleaning $123.00 and was told carpets were just cleaned. Very insulting that they think in these times of COVID that dirty carpets, coffee cups etc is ok. I as researched after we were there on other websites they have had concerns about dirty carpets since 2018. This oils very bad for Booking.com to nit disclose information. Also there is no Air Condition which it is not advertised I just thought all propertys would have some cooling devices in a large home during the summer months.The Cable did not work all week when I called on that was treated like I was stupid and did not know how about o trouble shoot. Estes Park is beautiful and what a shame that when you are on a beautiful vacation you have to beg for a clean property to stay in. I could go on more than I already have but I feel I have let my feelings over run now. Please post concerns so other consumers know what they are getting. I am retired and starting to travel a lot hopefully I can count on Booking.com to guide me to Clean properties and stand behind COVID standards listed on site