Forenom Hostel Espoo Otaniemi

Wonderful
Traveller Type: Business Traveler
  : The customer service team have been very helpful in transferring me to a new room.
  : What I didn't like was that the dormitory showers and toilet wasn't well maintained which actually lead me to move to a more private room. Hope they can do something about that next time.

Wonderful
Traveller Type: Business Traveler

Poor
Traveller Type: Business Traveler
  : Beds were ok
  : Bathrooms , smell

Very Poor
Traveller Type:
  : bad service, slow reply, unreasonable overbook

Disappointing
Traveller Type: Family with Young Children
  : Dont suggest to stay here. Hostel in real life is much worse than pictures here.at the entrance to Hostel is very dirty with lot of cigarettes and other stuff on the ground.

Fair
Traveller Type: Business Traveler
  : That it is close to my office
  : The noise coming from kitchen, toilet doors being opened and closed, voices of other people, loud conversations,. Dirty carpet and bed cover. The linens were clean but everything is inconvenient. The toilet was out of order for a day and there was plumbing and the plumbers left smelly liquid o the floor. Photos on booking.com is far from the actual

Fair
Traveller Type: Business Traveler
  : That was near to Aalto University, very convenient. Around the hotel there's a really nice forest, is good to walk, very calm.
  : There was no staff to talk to, they were responsive daily by chat but if you had an immediate problem you are on your own. You cannot extend the booking in here, they force you to do it in their own web page and the prices are much higher. I asked for a quote and when I notice the price increased 1/3 I tried to do a different booking here but they blocked all the availability. As I needed to ensure a place to stay I accepted and then immediately after they free the booking a lot more cheaper than the first booking, it's a trap. Make sure to do then another booking by yourself even if you need to change room. You would get a clean room everytime you change and they won't charge you extra, if they know you need to stay longer they will make you pay more than you should. The place is not clean enough so is worth it if you have a discounted price but if they charge you the same as other places is not a good deal.

Disappointing
Traveller Type:
  : We had a booking for five persons in two separate rooms but ended up having only one room for four persons. We tried contacting the customer service but they only told us to contact booking and did nothing about our situation. Booking couldn't get a hold of forenom and we were left to deal with our problem alone.