KIDE hotel by Iso-Syöte

Good
Traveller Type: Traveling as Couple
  : Great place to stay if you ski, snowboard, snowshoe in the winter. Staff is really nice, rooms are comfortable, beds are so nice that we actually decided to get the same beds for home. The picture was our view from our room.
  : This time in the room there were some dishes that werent cleaned properly and some dishes still in the dishwasher, that was a bad surprise but otherwise everything else was clean and nice.

Wonderful
Traveller Type: Traveling as Couple
  : The kitchen appliances were a little bit strange to operate.

Very Good
Traveller Type: Solo Traveler
  : Very helpful staff, nice room, lunch and breakfast
  : Could fill the soap bottles in the bathroom, the toilet was not very clean, breakfast juice drinks are a bit too watered down

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Great stay as always! Comfortable room, good bike storage, great location and good service.
  : Breakfast is good in the weekends but could be better in the week.

Wonderful
Traveller Type: Solo Traveler
  : The room was big, comfortable and quiet. Breakfast was very good and so was the dinner in the hotel's restaurant. Easy to travel with the dog.
  : Check out was way too early.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Solo Traveler
  : The location was convenient as the national park and the skiing routes were within a walking distance. The room had a nice view of Pikku-Syte (the rooms on the other side had a view of the parking lot and you could see into the rooms walking by, so it's a good idea to ask for a room on the side of Pikku-Syte if you value views and privacy). The room was nicely decorated. It was very convenient to have a kitchen.
  : I did not feel safe in terms of covid, because the staff members at the restaurant/reception did not wear face masks in customer contact. Reception was not always open during the opening hours. The room was somewhat dirty: there were hairs from shaving on the sink, wine stains on the floor, cheese on the oven sheet. There was no coffee or tea. The kitchen was missing some necessary equipment such as paper for the oven sheet (hence it was dirty as people had used it without one), filter bags for the coffee machine. The breakfast was basic. For vegans there was no spread for bread, vegan cheese or cold cuts, nor (on most days) jogurt. They also ran out of muesli and when I asked if they could fill it up, the staff member ignored me and just took the empty package and said nothing. A day before my arrival, I received an offer from the hotel to stay one extra night for a discount price on 69 euros. I found the offer very attractive since the current price at booking was 193 euros per night! On arrival I asked to take up the offer and the reception clerk was just booking me in, when I made the mistake of telling him honestly that I had another booking after my current one (I had booked it later separately in case of having to cancel). Then he got upset and refused to give me the offer because it was only meant for new bookings. I reminded him that the offer email did not mention such a restriction (it is required by Finnish law to mention any possible restrictions right next to any advertisement) and that for my later booking, the cancellation period was still valid. He called the hotel manager, who also refused to respect the offer. So in the end I had to pay full price. I felt cheated out of 124 euros and also offended by the rude manner the issue was dealt with, which left a sour feeling for my whole stay. A few days later, I received the same offer for my second booking with still no mention of restrictions about new bookings!

Poor
Traveller Type: Solo Traveler