IntercityHotel Erfurt

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : This was an emergency booking through Booking.com due to a train delay. The train company was able to provide an alternative means of transport, but a free cancellation was not possible, even less than 2 hours after the booking was made and contrary to what the hotel staff had promised on the phone. I was charged 162 Euro for nothing. A personal email to the hotel remained unanswered.

Disappointing
Traveller Type: Traveling as Couple
  : Near de main station. Clean but very basic.
  : There is no air conditioning. In midsummer this is a problem. We opened the window to get some air, but unfortunately after a few minutes our room was infested with twenty small insects flying around and taking refuge in the bed. We asked the staff (who weren't surprised at all by this event) to change rooms. The staffing manager told us they couldn't keep the bugs out and it was written in the hotel description that there was no AC. Not very constructive or helpful attitude. Being pregnant, I would have liked to have had a minimum of support. A hotel without air-conditioning can expect guests to open windows, and we sincerely deplore the fact that staff not warned their customers that many insects enter as soon as windows are opened. It was a very bad night. No apology from the staff manager, no alternative solution offered to have fresh air (a fan for the most fragile guests, for example), no commercial gesture, nothing from Intercity Erfurt to make our stay safer. Moreover, as the hotel is close to the main station, there's a lot of noise from the comings and goings of the trains, and people hanging out near the station.

Very Good
Traveller Type: Solo Traveler

Disappointing
Traveller Type: Business Traveler
  : No Air Condition.

Good
Traveller Type: Solo Traveler
  : very close to station and alternative dining oppertunities
  : no evening meals or bar

Wonderful
Traveller Type: Traveling as Couple
  : Good location
  : The man on reception was not really friendly

Good
Traveller Type: Family with Young Children