Pierre & Vacances Degas

Wonderful
Traveller Type:
  : Reception: Friendly, good control of Covid-19 measures, long opening hours, easy to reach via telephone and mail. Rooms: Clean, large, warm, fully equipped, ski storage in the parking lot
  : Our building was around 10 minutes by foot from the reception, along a highway, with our suitcases in the snow. At one point we were out of hot water.

Good
Traveller Type: Traveling as Couple
  : Too late check-in (17:00), too early check-out (10:00).

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Location is about the only good part about this place.
  : I have checked and I have used booking.com to book 119 different accommodations and this is the first time I have felt the need to leave a negative review. This was easily my worst experience. First they would not respond to my messages prior to arriving. Then when I did arrived at the hotel there was no keys or information on how to check in I called their emergency number several times and got no answer. I then had drive around to different hotel trying to find a room but everything was booked. So I had to spend the night in my van 0c. Was not fun. When the office finally had someone in it 8:30 they told me that they don't open until 9 and made me wait outside. When I finally got to speak to someone they made me pay for the night I just spent sleeping in my van and told me that they would contact booking.com and they would reimburse the money. This was a lie. I spoke with booking.com and they have nothing to do with it and it's the hotels choice whether I should pay or not. Then there was the stay itself, what horrible accommodation. The rooms smelt awful, wifi only worked in the hallway and the walls are so thin you can hear people use the toilet. I visit andorra a lot and I will never use this hotel again. Absolutely awful way to treat people.

Good
Traveller Type: Family with Young Children

Good
Traveller Type:
  : Clean with good location.
  : The fee for WiFi is ridiculous when it is of such poor quality. Andorra has excellent broadband. There is no reason why it should be so terrible in the accommodation. The key box system to enter the downstairs hall does not work. They need to install a key code lock on the door.

Very Good
Traveller Type:
  : Convince
  : Pay for wifi