Hotel Charlott

Poor
Traveller Type: Traveling as Couple
  : nothing was like the photos or the expectations. Does not worth the price at all!1. Room: The standard double room is too small that if you have a suitcase with you, you would not be able to move inside.2. Room facilities: in spite of what the staff told us, we had 0 access to the wifi in the room! the only facilities in the room are a TV with 4 channels available, and a side table lamp that was broken in our room.3. View: We asked for a mountain view but our window was towards the neighbor's roof and a bit of a sidewalk.4. The reception people are only there from 2-6 pm. So if you need something or have a question after 6 you have to wait till the next day! Also, the cafe downstairs of the restaurant is closed in the evening (summer- weekend). So if you want to eat or drink sth after 6 pm it would be a very big challenge to find sth in this small town.5. The Bathroom: there is not a single sort of soap to shower with and good luck finding any in the middle of such town if you don't have it with you. The Wash Basin Size is not even standard. no way you can wash your face or brush without making a pool of water on the floor!!6. The staff seemed nice but when we asked one of them to fill up our water bottle before hiking with some simple tap water in the kitchen,( because the washbasin in the room is too small to fill a bottle!) he said we can fill it in from the public toilet in their restaurant (which has the same washbasin) !!7. After posting the review for their hotel they have sent me a very rude Email calling me and my partner "stupid" for writing this review and threatening to inform Booking that we are bad guests because I have not mentioned that they have been so nice that they kept our suitcases for extra 2 hours after we checked out and also because they gave us an extra pillow after I complained that their pillows are extremely small and uncomfortable!