Boutique Hotel Lumiere

Disappointing
Traveller Type: review category business travellers
  : The hotel is in a perfect location in the city center, everything is explorable on foot. The executive room that we booked was very big and bright with big windows, which was great for our stay of one week.
  : The hotel did not meet our expectations at all. Despite the high price, which is the same of a five stars hotel in Eindhoven, we did not find the services we had expected. First, we had requested a baby bed, which came with no mattress no bed sheets or pillow for our baby. Luckily I had brought my own sheets. When I asked for a mattress, I was told the bed would go without one and suggested we put towels under the bed sheets instead (I have the same kind of baby bed at home and I know that it actually goes with a mattress!!). Generally, the staff seemed not to understand a baby's needs at all, at the beginning they even wanted to charge us for breakfast for our 4 months baby, and then kept saying that "I understand the baby might not eat all the breakfast" - actually they just drink milk at 4 months!! Second, and most importantly, the cleaning service was extremely poor. The first day our room was not cleaned, and the housekeeping had just covered the bed with the sheets and took the trash out, while our old towels were put under the bed sheets and the dust around the room remained. It continued like that despite out complains, and also they never tied the room up or remove any empty can or bag that was not placed inside the garbage bin. They also never cleaned the bathtub - I did it myself before taking a bath. Third, the hotel does not offer any amenity, besides towels and coffee. The minibar is empty, no water, and no bathroom amenities like cotton buds etc. Finally, breakfast was disappointing as it was not in form of a buffet but we were offered the same things each day (a standard plate brought to you on the table), and we had to book for breakfast at a certain time (which we could not know because of baby needs, some days it was just impossible to respect that time) so in the end I canceled the breakfast, and I have to say the staff was helpful in that.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: with friends

Very Good
Traveller Type: solo traveller

Pleasant
Traveller Type: solo traveller
  : Great location and the amenities were new
  : The design of the shower is really annoying, you get the entire shower wet. No proper bathrobe, the double bed was two single beds placed next to one another, there was a dent in between. Very small rooms . Bad value for money