Crystal Inn Eatontown

Poor
Traveller Type: group
  : The staff was trying to help rectify the situation and did not try to argue. They agreed to a full refund.
  : There were pieces of the floor missing, a strong odor and found a cockroach in the A/C unit. We were given a new room but the floor was dirty with a stronger odor so we decided to not stay the night.

Very Good
Traveller Type: family with young children
  : Love the pool, the whole area is nice, the help is very nice & accommodating
  : Over priced & behind bed was dirty, room not very sound proof could here people upstairs from us all night walking & running around

Poor
Traveller Type: family with young children
  : Staff was polite and kind. Location was convenient with a lot of food choices with in 5 miles.
  : The room was dirty, especially in the corners and walls, obviously from quick rather than deep cleaning. Sheets had stains. Refrigerator had to be defrosted to use after it leaked water overnight and flooded floor.Air conditioner broke 2nd night and took 16 hrs to fix. Had to get new key cards every time we returned to room as they would not work. The "breakfast" was bread with a toaster, pancake maker and condiments- we did not partake- should be removed from the website, that is NOT breakfast! Folks drinking alcohol, cussing and fighting at the pool in front of kids. Was not worth the money I saved by going there. Hair and used product in sink and shower. Just very disappointed. Wifi was almost non existent, 2 kids couldn't be on devices at same time. I had to go to Starbucks to send work emails.

Very Poor
Traveller Type: solo traveller
  : Completely outdated. Mattresses are at least 50 years old. Every movement in the bed it’s a different squeaky sound. Floors are completely floating and squeaky. Marks of cigarettes in multiple places. Tv is very blurry image. No iron or blow dryer. I felt very unsafe when a drunk man seating in the balcony came towards me.
  : All the above.

Pleasant
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : I liked that room was clean and pool was clean staff was very friendly.
  : I didn't like the only choice for breakfast is pancakes toast and cereal there should be more pastry or eggs and sausage pattys. Pool should stay open until 9pm 8pm is too early

Pleasant
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : Staff was wonderful.
  : Pool was closed a majority of stay (only one night). The room was very dirty upon arrival.