Apartmány Malen

Very Poor
Traveller Type:
  : Clean and newly furnished appartment, however small, not matching the description at booking and in the middle of nowhere - you need a car to move anywhere. Neither English, nor German nor Polish speaking. Horrible, just nightmare customer service.
  : Horrible, really nightmare customer service - very arrogant lady who let us to the apparment. Not even willing to understand any of the languages we have spoken (English, German, Polish). "We are in Czech" :-/ Lack of communication was important as the apparment did not match the description at Booking unfortunatelly. 3 separate bedrooms plus living room, while in reality there were 2 separate bedrooms and two beds in the kitchen extension. No living room at all. Suprisingly ;-) the pictures were done probably intentionally - just perfectly misleading :-/ We were 3 families and we have selected one of the most expensive apartments expecting to have 3 separate bedrooms at outstanding standard. What a dissapointment! For the 2nd (not 1st) night the lady offered us additional appartament instead of 3rd bedroom. It sounded good. Unfortuntunatelly just after one night the 3rd family was forced to move to yet another the very small appartament (with 1 bed instead of 2, so they had tough holidays as they are 2 adults and 13-years kid) Last but not least - when we moved out getting our luggage out of the building she just came and - I wouldn't belive I was not there - she parked the car blocking our path to the cars. There was a lot of space around. When I have kindly requested her to move her car just a little bit, she said she did not understand me and walked away. It could be customer service guiness record, couldn't it?