Tropikal Resort

Very Good
Traveller Type: Traveling as Couple
  : Food was not so varied but good quality overall. Location was perfect with direct access to the beach. Rooms were new and stylish and the bed was extremely comfy. Staff was mostly nice and helpful. Props to Albano the animator and to Nikka the receptionist who were our favourite.
  : No litter bin in the room so you had to collect your garbage in the bathroom. Shower was leaking so it was easy to make a little pond during the bath time. It took to be a bodybuilder to open the balcony door. Citarella Restaurant had nothing to do with italian food.

Poor
Traveller Type:
  : Nice pool (apart from damaged sun loungers) Breakfast was very good
  : Upon checking into our room we found it to smell of stale cigarette smoke. As I went to open the curtains and door to let down fresh air in the curtain broke.There was also a broken reading light which would not turn off - this would have been extremely annoying if we had to use the room and try to sleep.This in itself was not a problem, as I thought it would be a simple resolution to go to reception and request a new room.My friend and I went to reception to report the issues with the room at 5.15pm.A male member of staff greeted us and asked if he could helped and we explained the smell in the room and broken curtain and politely asked if we could change rooms.First he didnt apologise or acknowledge either of these issues at all he said he would have someone come and fix the curtain, we said that really wasnt the problem it was the terrible cigarette smell and said as non smokers we were really put off by the smell and wouldnt be able to sleep in it. He then proceeded to call us weird for not smoking, laughed and walked off.We were quite put out by this, when he returned a few minutes later he said he would have housekeeping come and spray air freshener in the room. We said no we really would like a new clean room as we had already tried opening the doors etc to let fresh air in.We were then told we would have to wait 20 mins for the Front of House Manager. After 30 mins wait I asked why we had to wait and if another staff member could allocate us a new room but they said no we had to wait for the FOH Manager. The manager arrived after 40 minutes of waiting around. She didnt acknowledge or apologise to use but we were finally allocated a new room.The new room was lovely and clean and did not smell and later on a staff member did bring us a complimentary bottle of wine to apologise.However the whole interaction in dealing with the complaint was very strange and badly managed.

Very Good
Traveller Type: Traveling as Couple
  : Great pool, very large room
  : Couldnt pre charge anything onto the roomCheck in took forever Were asked three times to check out before our check out time which I thought was unusual

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple