Luton Hoo Hotel Golf and Spa

Good
Traveller Type: with friends

Fair
Traveller Type: young couple
  : The property was lovely plus history

Very Good
Traveller Type: young couple
  : amazing property set in lovely grounds
  : room smelt musty and requires updating

Good
Traveller Type: young couple
  : Beautiful grounds and buildings
  : On first impression looked good but rooms a bit tired, old small tv, air con not effective, no usb charging etc… bed too soft Spa facilities very basic and limited.

Very Good
Traveller Type: young couple
  : This is our second visit to Luton Hoo. The hotel itself is undeniably beautiful, with a grandeur that captures the elegance of its historic past. The spa facilities are commendable, providing a serene escape for relaxation and rejuvenation. Our stay was during a weekday, which meant the hotel was lovely and peaceful, with hardly any other guests around.The rooms are large and spacious, adding to the overall comfort and luxury of our stay. However, despite the quiet atmosphere, the service was disappointingly slow. It took an inordinate amount of time to receive our orders, both in the main hotel and at Adam's Brasserie. Specifically, we waited nearly 15 minutes for a bottle of wine to be served and an additional 5-10 minutes for the correct wine glasses in the main hotel. We had a similar experience at Adam's Brasserie.Moreover, the insistence on settling the bills before we had even finished our meal or wine was rather pushy. We put a card down to charge everything to the room, to avoid the unnecessary inconvenience. This aspect detracted significantly from what one would expect of a 5-star experience. Another unfortunate incident occurred during our stay. While trying to enjoy a bottle of wine for our anniversary, we were disrupted by a manager's meeting involving an upset employee. This unprofessional scene wasnt just a quick meeting, it was over an hour that affected our mood, prompting us to move inside, even though we had wanted to enjoy the pleasant weather and the beautiful garden views.Overall, while the physical attributes of Luton Hoo are stunning and the ambiance is generally peaceful, the service falls short of expectations on this occasion. However I am sure we will be back!
  : Pushy payments & very slow service.

Very Good
Traveller Type: young couple

Good
Traveller Type: family with young children
  : The drive up to the hotel is spectacular. And makes you feel excited. Then it went a bit downhill and flat from there. The staff are super friendly and majority were helpful and professional, in all areas of the hotel. Breakfast was of good standard. The swimming pool and area is relaxing. The grounds to this hotel are peaceful and mostly tidy.
  : After a spectacular drive to the main hotel, we were relegated to the club house for our accommodation. The driver took us to the back entrance for our room, in a car park, whereby staff unload all the linen etc. a bit of a shock to see dirty linen before we got to our room! Our room smelled of damp immediately hit my senses. It was however large room, well equipped, We were exhausted and needed rest. Had a lovely garden patio to our room, unfortunately fighting the huge weeds on the ground patio we chose not to sit outside. If a hotel has a garden area this should be maintained well. The floor in the shower room was quiet dangerous and slippery when wet, so I chose to shower in the changing room of the swimming pool. My daughter burnt her hand on the towel rack that was super hot.We ate at the clubhouse for dinner. The most tasteless food especially as I ordered Asian Chicken. The chicken was dry and burnt slightly. I have been traveling for days so wanted an easy, special and relaxing time before more travel. I ate it as I was quiet hungry due to hectic few days, I didn’t complain because I only had a short special time with my daughter and that was a priority to me. It was a going away treat for my daughter, apart from relaxing in the pool it did not feel very special at this place. Due to relegation to the clubhouse we didn’t use the hotel much either. The lemon cake was delicious though. The breakfast was ok, nothing out of the ordinary, especially the coffee.Having stayed at many golf hotels including 2 amazing places in Scotland and the K club in Ireland, for the price this was a disappointing stay. My Navi brought me to the back gate entrance at one point, whereby you call the hotel to have the gate opened. After trying this and waiting 10 minutes, not getting through to the hotel, fortunately a staff member drove up and put a code in the gate. This needs to be addressed as it was frustrating to wait so long.

Poor
Traveller Type: review category business travellers

Good
Traveller Type: young couple
  : Really enjoyed the spa and the hotel is very grand, lovely gardens.
  : The staff were quite slow to serve in both the lounge and brasserie, we weren’t impressed with the brasserie food at all. However the staff at breakfast weee great as was the food. We booked an upgrade to room as the photos showed patio doors but not what we got so wasn’t worth it. Room was perfectly comfortable but obviously not somewhere to stay if looking for modern/chic.