Apartments Dia

Very Poor
Traveller Type: Family with Young Children
  : Nothing.
  : To summarise: after one night, for the first time in my life, we just left the keys on the door and left. We lost money, yes, but there was no way to continue on this hot weather in an apartment WRONGLY advertised as having AC. More details of this terrible experience below:- No clear information: To start with, before our arrival, I directly asked the owner about the access to the apartment, which he didn't reply. When we arrived, late in the evening, we had no idea where to go as there are many apartments and we had no specific information- Access to apartment: He arrived and took us to the apartment, which we had to go down a garage ramp and long staircase (this would be fine if I had not asked him prior to our arrival because if we knew there were stairs, we would not go there with 2 kids, luggages, stroller etc). Besides that, the location is very difficult to arrive by foot, on the top of a hill and the street has almost no sidewalk.- Comfort: We booked this apartment because there were two bedrooms with AC stated in the property listing, the reality is that the bedroom (with the real bed) has no AC and the "guest bedroom" (with a sofa bed) has the AC. Once we arrived, the owner turned the AC on and said "if it turns off, you just turn on again and select the configuration again". That sounded very odd, but I said "sure". The reality is that this AC is broken. It turns off every five minutes and it just sends you a warm puff of air through the room. We could also not open the windows because the window/door leads to the terrace with people can access easily. Travelling with two small kids, I didn't sleep the whole night turning that AC on every time it turned off as it was 28 degrees outside and inside, probably warmer. My kids got a rash from the heat, even sleeping in diapers. I tried contacting the owner right away when we noticed, but he simply ignored any messages. Also, I am pretty sure I got bedbugs bites.

Very Good
Traveller Type: Family with Young Children