Jumeirah Beach Hotel

Very Good
Traveller Type: family with young children
  : I always come here since I was little around 25 years now ! just familiar with everything.
  : Breakfast isn’t as good as it used to be . It was the best breakfast in the whole of Dubai .Sections and choices have gone very basic .Hotel has closed most shops . Interior has gone too simple it’s not nice doesn’t have the charm it used too . Lift took ages to come was ridiculous!

Very Good
Traveller Type: young couple
  : Great location. Excellent service from the staff.
  : The breakfast was chaotic with kids running around everywhere. No designated adults area at the pools. The hotel was over run with unsupervised kids.

Poor
Traveller Type: young couple
  : Nothing special. Overrated.
  : Bad customer service. Whatever you request takes forever to come to your room, including maintenance.Parking is an issue. Only valet parking available. And everyone is waiting for their car. Complicated process every time you want to leave the hotel. You have to stand in queue at reception to validate your card then wait in another queue at the valet to get the car. No smoking rooms available and no smoking area in the entire hotel. And that's not mentioned anywhere while you're doing your booking. I had to pay an extra 1000 during my check in Just to get a room with a balcony so I can smoke outside.Reception staff have no considerations to whatever you tell them. They sounded like parrots, repeating what they learned. And when you ask for the Manager, you get the same service with altitude

Very Good
Traveller Type: family with young children
  : Excellent breakfast
  : none

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : We stayed at Jumeirah Beach Hotel for 3 nights with 2 rooms for 2 adults and 3 kids. Here is my review of the property.Summary:Overall, this is a very nice hotel with great facilities and friendly staff. However, our experience was marred by some untrained staff, which spoiled an otherwise good stay. Here is a detailed analysis and review.Pros:Location: Excellent location right beside the famous Burj Al Arab and near the Mall of the Emirates, with free beach access.Waterpark: Unlimited access to Wild Wadi Water Park is a big plus, especially for families with kids.Facilities: Very nice swimming pools, gym, kids club, water and beach sports, and restaurants.Breakfast: The best breakfast I’ve ever had at Jumeirah Beach Hotel, with a wide variety of delicious items. The kids also enjoyed it. 5 stars for breakfast.Room Service: Very responsive and efficient.Rooms: Spacious and nicely appointed rooms with ocean views.Cleanliness: The property is very clean, and every part of it smells wonderful.
  : Cons:No Muslim Shower: Surprising omission in a hotel located in a Muslim country.No Prayer Mat: Not available in the room; guests have to go to the 1st floor for prayer.Room-to-Room Calls Not Working: Despite complaints, no solution was provided. I requested the front desk to connect me to my kids' room for an important message but was told it was not possible after 9 pm. I had to go down to the lobby to contact them.Very Disappointing Experiences:Mini Bar Dispute: At checkout, we were surprised by deductions from our security deposit for allegedly using alcohol from the mini bar. As Muslims, we do not consume alcohol, and the claim was about my kids' room. When we denied this, they showed us a picture of the mini bar with a missing bottle. I questioned the validity of the picture and asked for a before picture, which they couldn't provide. After a long debate, they agreed not to deduct the amount but insisted it was a favor. This accusation was inappropriate and caused significant distress.Behavior of the Front Desk Manager, Mr. Amr: After the mini bar dispute, I requested to speak with the manager. The front desk staff said he was busy, and when he was free, he ignored me and went into a room beside the check-in counter. I waited for 20 minutes and requested another staff member to call him. After waiting another 20 minutes without a response, I left for the valet. When the manager finally came outside, he completely ignored me. This behavior was very disappointing.I understand that incidents happen at hotels, but if the manager had acknowledged the error, it would have helped regain my trust. While we enjoyed the hotel overall, I will not stay there again due to the false allegations and the manager's behavior.Advice:If you decide to stay at this hotel, take pictures of the mini bar and room as soon as you enter to avoid any disputes later.

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children