Turmhotel Rhein-Main

Very Good
Traveller Type: Traveling as Couple
  : It was ok

Very Good
Traveller Type: Family with Young Children
  : The receptionist Mohammad was great gentlemen he was supportive & was helpful. Thanks to him
  : None

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Clean, big room, free parking, very friendly staff

Very Good
Traveller Type: Traveling as Couple
  : Very large room with a seating area and kitchenette. Very friendly and helpful staff. Whilst its a strange location, it was ideal for the town (15 min walk) and didnt feel at all unsafe, in fact it was very quiet and peaceful for sleeping.
  : The curtains are not black out so the room wasnt dark and I had to use an eye mask - with such large windows this should be addressed. The kitchen only contained one plate & one glass which wasnt ideal for a couple. The rooms are in pairs and you hear the neighbours door loudly each time they come and go.

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Business Traveler
  : "It's not guaranteed you will be able to check in the hotel after 11pm" (even you have paid for the room) --- that's the word by word quote from the hotel manager. Context below: - I contacted the hotel at 8:30pm mentioned my late arrival. - I Received self-check-in instructions and 24/7 support number. - Arrived at midnight, but password didn't work after multiple attempts for 30mins. - Called the 24/7 support number for 30 mins with no response. left many messages, no reply. - Contacted Booking.com and got 3 manager phone numbers. called them. One answered. - The manager said: the password provided was wrong. He doesn't know why no one answer the support phone. and he said "it's a technical issue, and the hotel can not guaranteed the access if you came late. if you want a hotel with 24h reception, go find somewhere else!" and no apologies offered either. I used the renewed password from the manager and checked in at 2:30 am. -------------------------------------------------------------------- Everything above are purely facts. Objective, Nothing exaggerated. Now my personally feeling: - Tell me in advance, if I can't have access after 11pm. Why accepted my order and payment, and sent me the checkin message?? - Tell me in advance the 24/7 support phone won't support. Why pretend you care and put the numbers everywhere in the message, on your door, in the room? - If the manager doesn't have any basic humanitarian sprit and decency, why he works in the hospitality? This is the worst hotel experiences I have ever had due to the worst hotel manager. I was shocked by the fact he works in this industry, and I can't imagine what else he would do in daily operations to the guest and their employees. I feel sorry about some staffs I met next day in the canteen and reception, very nice people. but in a wrong company.

Good
Traveller Type: Family with Young Children
  : Excellent Breakfast,, good quiet location
  : ./.