Hotel Schloss Dürnstein

Good
Traveller Type: Traveling as Couple
  : The breakfast was quite tasty. The selection was poorer. The location was excelent.
  : The price and services do not correspond to a five-star hotel. We've traveled a lot around the world, but we haven't experienced this before. We were at dinner. We ordered the sea bass, but they brought us a completely different fish. The quality of the gastronomy was at a low level, compared to what it should be like in a five-star hotel.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Beautiful architecture, neat decor, and large rooms. Welcome glass of wine much appreciated. Easy to hike to the top and see the ruins, and nice promenade to walk or bike along the Danube. Nice indoor and outdoor pools, and fitness center seemed adequate although did not use. Afternoon complimentary tea is also offered. Great location to visit Melk for 1/2 day as well. Turndown service great as well. Breakfast had plenty of options.
  : Staff nice and helpful, but a little serious. Not sure if it was a language, or culture, issue. Did help us with dinner reservations and really liked the authentic German food at Alte Kloster Keller. Mostly helpful, but for a 5 star hotel there was no porter for our bags, and parking was a little tight when we arrived. Although our room very large, the AC unit was underpowered (but it is an old castle). Durnstein itself is very small, and very quiet after 9pm. Hotel bar basically closed, although staff said they would get whatever we requested, but really not much going on in the evening there.

Wonderful
Traveller Type: Traveling as Couple
  : Great location and service. The food was delicious.
  : The Sauna wasnt working

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : It is very luxurious, everything looks wonderful, one feels like princess.
  : The wellness area was pretty cold, the water could be warmer too. We wanted to get warmer by drinking tea but the water in the samovar was cold, too.

Very Good
Traveller Type:
  : Everything about this hotel was fine,but the communication.
  : I have to complain of the reception staff and communication.Their booking extranet was attacked by a hacker and the hackers were sending virus where the customer was asked for the payment and they could steal your money.However luckily my bank found it and the bank blocked my card.I was contacting the hotel by phone for explaining the situation and for apology.And nothing.They did not suggest any solution,no apology,compansation,nothing.My both cards were blocked because of this hotel mistake and the did not tell me anything to apology. When we arrived,they did not tell me anything about the situation..It was a huge disappointment of the stay. I would never come back,because they do nor care about their guests.

Good
Traveller Type: Family with Young Children
  : The hotel is beautiful. The rooms were nice, and the view was really amazing.
  : The hotel is advertised also for its restaurant. And that is where all the problems lie. First and most important: check your bill! We paid and thought that the sum was bigger than supposed to. We realized glasses of local sparkling wine which were offered on arrival to the restaurant were priced at 60 euro each. We paid but after I checked the menu and saw that we were billed not for 3 glasses of local sparkling wine, but for three bottles. In the morning when we asked for our bill again and pointed out the mistake, than they returned the money for (3 bottles minus price of 3 glasses) no further apologies. But I cannot continue wondering if it was intentional, and if I didnt check the prices online it would seem that we were just unfortunate in not asking the price of glass offered even before we saw the menu. The service was not good overall, we had to wait for a long time and there was a child who watched really loud youtube at the table next to us an it was late dinner (8:30-11 pm) Also there are dishes on the menu which are stated to start from 2 people. I wanted to try local apricots flamb, we were in a party of 4, but only 2 of us eat sweet dishes. Although we asked the dish for two of us to share, it was brought for 4. The presentation was beautiful with a fire show beside the table, but it turned out the desert only I wanted, but was brought for 4 people and was a huge bowl of apricots flamb, in miscommunication with us by the waiters cost us around 120 euros. It is not even the price that upset me, but the whole feeling that i was scammed.