Aktiv- und Wellnesshotel Traube- Post

Pleasant
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : If we where book into the new section, I think we would have had a total different experience. The location was good.The food was not to bad , but very expensive.
  : To be honest Booking.com... you where not the right site for us to book this accommodation... The owner pulled her nose up at us, and said you are the people that booked , through Booking.com..My husband Rudi , wanted to surprise me and take me to a calm and upmarket New and fresh Hotel.On the website this Hotel advertised there revamp rooms and Wellness area..When we got there on Saturday 26 Sep just before 8pm , we entered at the New revamp entrance .. very impressed. But then the sock , because we booked through Booking.com... we where taken to the most horrid room. Pass the kitchen to the Old section.. room 106 small horrid , room next to us , still had scaffolding.. we book dinner at the Hotel , to be seated not with the other guest , with the beuatiful new dinning area with big glass windows.. No in a dark old area . My husband and I sat there for 45 min to 1 hour just the 2 of us, we asked to be moved , and we where told, you booked with Booking.com this is where you sit.Then we went to bed around 10pm , for our drive from our home in Venice region was about 4+ hours drive.We where woken up around 11 clock by a loud radio coming through the windown .It did not stop , at about 4.10am , Rudi my husband and I could just not take it anymore. I WENT to investigate..It come from the room 2 doors down.. Private written on the door.I knocked but still now anwswer. This went on till about 5 am . I went down to reception to find all in darkness, no-one o night duty .The next day when we checked out , we put a complaint in , to the ower , he just shrugged and said, it is his old mother and she hard of hearing... I have never recieved such bad service ever. My Q , why do you have this Hotel on your website , and how can they have family living as residents, when I am a paying guest , expecting a relaxing atmosphere, for it suppose to be a Wellness Hotel, not a family retirement residence Hotel .My Q to Booking.com is this ?

Good
Traveller Type: Traveling as Couple
  : The spa
  : The hotel consists of two distinct sections. If you reserve a room in the older section, you won't have access to the amenities showcased in the booking photos, which belong to the newer area. This is very uncomfortable.

Pleasant
Traveller Type: Traveling as Couple
  : Location good breakfast
  : Very expensive for what it is The staff were very helpful and polite ok for 1 night stop over

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Thanks to an upgrade, we had a suite, which was very spacious and a nice mix of rustic and modern design, including a very comfy bed, large bathroom/shower, and a nice terrace. Food was great, especially the nightly five-course dinner offering dishes for every taste and excellent wines. The large and all-new wellness area featured, among others, three saunas, three relax zones, and a (small) rooftop infinity pool. Daily use was included in the hotel fee, including bathrobe, slippers and refreshments (water, juices, tea). Overall, a very positive experience to be repeated...
  : Not much to criticize really. Graun/Curon is not the most idyllic village in the area (albeit with an interesting history), but it's a good starting point for trips and hikes around the lake, and to explore some marvelous alpine valleys characterized by colorful meadows, rustling brooks and breathtaking mountain views. Staff was very friendly but not all at the same level of experience, which sometimes led to minor slips -- nothing serious, but given the level of the hotel, to be avoided.

Wonderful
Traveller Type: Traveling as Couple
  : Very good location, very modern structure, breakfast and dinner were amazing
  : Overall very nice staff, just had a small issue since there was no more soap in the shower and they refused to fill it up, Quite disappointing to fail in such detail for a room costing 300 euros/night, small things make the difference ;) Otherwise the staff from the hotel was spotless and welcoming, Pity to have got this small "issue" in a relaxing and charming environment.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple