Grand Hôtel du Parc

Fair
Traveller Type:
  : The view was beautiful and the bed super comfortable!
  : The only thing 4-star in this hotel was the price of the room. In our first room the tap in the sink didnt work, so we were switched to another, smaller room for the same price. That room wasnt really clean (several cigarette stumps in the balcony, dusty surfaces and things on the floor which made it seem it wasnt vacuumed) and the next morning we realised we didnt have any warm water to shower. When we mentioned all this upon check-out (were only booked there for a night), it seemed the staff didnt really understand english and didnt do anything about. Instead told us we still had to pay the city-tax of 3.- each

Very Good
Traveller Type: Solo Traveler
  : good value for money, central location yet quiet , good breakfast, very friendly staff
  : slightly dated decoration but its comfy

Wonderful
Traveller Type: Business Traveler
  : The room was very clean and looked nicer than in the photos!
  : The room number is not written on the key.

Good
Traveller Type:

Pleasant
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : Staff was generally very friendly and responsive. Had a great deal on the New years Eve, and we ate in-house with a fantastic buffet
  : ... the hotel has a lot of potential but is unfortunately run down.

Disappointing
Traveller Type: Traveling as Couple
  : Unfortunately only the view and even that was ruined by the lack of attention, care, maintenance of this place. This place has everything to excel but from minute 1, the experience was really poor.
  : We paid for a 4* Hotel.We were received by a kitchen person that his first question was, what is your room number?No services were presented, no breakfast timings, nul. Basically no reception serviceWe got to the room around 16:50 when you can have a really beautiful sunset but we were received by a hot room (something that could easily be fixed by the fresh air of the mountains) but the balcony was dirty and not even cleaned-up from the snow. Not even a chair or table was clean/available for us to sit. We booked a room to enjoy the sunset and the mountain views but could only do it from the inside Most services were closed - Bar, Wellness (plus smell badly). We asked at the reception if the bar would be open and/or the wellness and the responses were really unprofessional/almost mocking - ...It depends if there is anyone here...The door to access the ski local could only be from the inside and we could not even use the door downstairs to go directly out, we needed to carry the heavy skis through the reception The hotel path was icy (which I understand) but the lights were off all the time, which was super dangerous for us to walk because it was pitch dark I can only wonder how many guests might get hurt if this is a rule.I'm an Hospitality Graduate by education and was a concierge for a number of years and what was supposed to be a nice weekend to celebrate friends bday in the mountains 4h30 away from home, turned into an expensive flop. This place does not deserve in its' current exploitation status 2*INCREDIBLY POOR EXPERIENCE. I gave it a 4 with the hope, this place can feel that there is hope but they only deserve a 0-1 rating.Antonio Magalhaes

Very Good
Traveller Type: Family with Young Children
  : LocationBar rooftop