Innkeeper's Lodge Birmingham - NEC Coleshill

Very Good
Traveller Type: solo traveller
  : Good location. Perfect room as required and helpful and good staff. A perfect stop for a good night’s rest.
  : Nothing to report.

Wonderful
Traveller Type: young couple
  : Lovely rooms, clean, spacious and close to the airport which is heat we needed. As it's a pub we were able to get dinner as we arrived, food was great and reasonably priced. Staff really friendly, ample parking
  : N/a

Pleasant
Traveller Type: review category business travellers

Good
Traveller Type: review category business travellers
  : I booked 28 rooms as we were working at the NEC so the hotels location was in easy reach and much more reasonable in price than the local NEC hotels The rooms had recently been refurbished and were clean and comfortable. We ate dinner at the hotel. The menu is huge and the food quality was good. Two of my colleagues had the carvery and said it was very tasty.
  : The restaurant area is a little basic and not conducive to a special occasion. When booking a table on the website it said tables were not available after 7.30pm so most of my team ended up eating elsewhere. We then found out that food was actually served until 9pm. Breakfast was limited. Purely the full English. But very reasonable at £6.95 per adult. The chef did his best to keep the food coming but when I visited the buffet there was only 1 egg available, beans and mushrooms. No bacon nor sausage. The kids in our party wanted the waffles but these had run out. My shower ran cold. Hot water had gone off the night before due to power cut. They had forgotten to turn it back on Staff were pleasant but I did feel they were struggling to serve us all. They seemed a little overwhelmed.

Good
Traveller Type: review category business travellers
  : Great, friendly and helpful staffGood breakfast for a fair priceClean beds
  : Misleading advertising - the building looks differentCrammed room, labyrinth of corridors

Good
Traveller Type: review category business travellers
  : Ideal for my needs - local to where I was working - everything I needed.
  : It was fine - all good

Poor
Traveller Type: family with young children
  : Went straight into the restaurant when we arrived, and was told that the Carvery had already been stopped for the day (6PM). Calzone was warm at best in the middle. Level of noise form the staff was VERY loud in the restaurant area. Had to remind the waiter that we had ordered a pudding. 4 Star hygiene rating put us off as well. Room was not great. Shower door was broken. Sofa bed was incredibly uncomfortable. Splashes of something up the wallpaper. Very noisy when people walked down the corridor.

Fair
Traveller Type: family with young children
  : The beds were comfy.
  : The sofa bed was not prepared for us, we had to do it ourselves. There was no air conditioner in the room as per advertisement. Only heater was available. Worst thing;The toilet was used prior to our arrival and wasn't flushed...

Good
Traveller Type: review category business travellers

Good
Traveller Type: review category business travellers
  : The shower door was broken and the shower head slipped down the pole.