Maritim Hotel Köln

Fair
Traveller Type: Business Traveler
  : The location is very good . it is very near to the subway / bus station also to the centrum .
  : The staff were not very friendly. There is no slippers and bathrobe in the room , if you need it and you have to go to the reception to take it by yourself . they ate not gonna bring to your room .And the bathrobe you need to pay 5 for the cleaning charges .that was a strange policy for a 4 star hotel . Also the shower gel was not fulfilled .And there was one night fire alarm in the 3:30 am in the morning , no staff try to guide the customer what to do . we have to run out of the hotel by ourselves, Everyone was standing outside the hotel and there is nobody to tell what was happening at the end. the next day we ask the receptionist that we come to know there was a fire in the hotel restaurant kitchen and they were even not good attitude for telling . The option for the breakfast were very less , if there are travel groups there , there will be even worse . there was no hot shower in the morning when travel groups are there .

Very Poor
Traveller Type: Business Traveler
  : The event I was attending was at that hotel. And this is the only advantage.
  : Staff. Arrogant. Rude. Illiterate. They are there only to get the salary nothing else. Beds. I still have pain in all my body. Rooms full of dust. Corridors impassable from bottles lates and waste that guest leave there. And it wasnt cleaned for all the time I as there.

Pleasant
Traveller Type: Solo Traveler

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type:

Pleasant
Traveller Type: Family with Young Children
  : Excellent location.
  : The fit out is dated and tired. Bathroom is nice and modern, beds are very comfortable, but the rest is overdue a refurbishment. Reception staff incapable of answering a question about whether the tram next door goes to the airport, or how much a taxi ride is to the airport. They told me to go and ask one of the cabs parked up outside the hotel. This was unhelpful and not good customer service. Hotel seems more geared to a corporate conference hotel (there is large conference facilities) than a tourist hotel; there is no visitor/tourist information in reception other than a map of the city.