Sheraton Cleveland Airport Hotel

Good
Traveller Type: review category business travellers

Pleasant
Traveller Type: young couple

Very Poor
Traveller Type: group
  : Hotel closed when we arrived.
  : I understand this review may be irrelevant as this hotel is scheduled for demolition, leaving Cleveland Airport with zero nearby accommodations. But no one informed us of the closure, despite communication directly with the hotel the week prior to our reservation. It represents either blatant dishonesty or deep disorganization, or both, on the part of Sheraton and Booking.com. As a result, I will be avoiding both companies in my future travels. Furthermore, this review is the sole opportunity Booking.com has given me to voice my complaints, as their customer service bots create walls between their service and their customers. A truly awful experience all around.

Good
Traveller Type: young couple
  : close to airport
  : no bottles of water in room.

Very Good
Traveller Type: solo traveller

Fair
Traveller Type: solo traveller
  : they cut off too much service. no fridge no microwave or tea maker, no room service unless you call, no free parking

Good
Traveller Type: young couple
  : food at the restaurant was sub-par

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Very Good
Traveller Type: group
  : Being next to airport & the shuttle service made catching an early flight somuch easier. It made for a more relaxing trip to check in the evening before our early morning flight & have time to relax & eat dinner at the hotel. Food was good & staff at restaurant so nice!
  : No mini fridge in room & ice machines were not working. Ice chest was in lobby but was not aware of that until going on scavenger hunt for ice.