DoubleTree by Hilton Cleveland/Downtown Lakeside

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Location, on site parking, online checkin and breakfast

Good
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : I had a splendid overnight — beautiful bed linens, nicely maintained and appointed room. Onsite parking and proximity to sights simply cannot be beat.
  : Facilities were advertised one way but were quite another. Coffee station was only open during breakfast and seemed overrun. (Packages of wholesale PopTarts — you couldn’t even tell what flavor they were. Like someone got a big box at Costco.) The onsite restaurant was not open during evening; I ate at the bar (meal was fine). What was infuriating was the fact that Hilton does not provide an adequate bar — I was told no cherries, no fruit garnish for 5 cocktail. Beyond ridiculous- skimping on cocktail garnishes? If you close two restaurant/cafes, at least have a fully operating and functioning bar. Everything seemed rather haphazard. Hotel was saved by quality of rooms snd parking and location.

Very Poor
Traveller Type: family with young children
  : Nothing, had to pay $30 to park at the hotel garage which was not disclosed prior to the visit. The AC didn’t work in the room. The place smelled and the room carpet was dampz
  : Everything, only stayed one night but it was the most miserable night I have had.

Poor
Traveller Type: young couple

Pleasant
Traveller Type: review category business travellers
  : Good to stay for one or two nights max - good location.
  : Hotel needs renovation! No place to eat around (and no restaurant at the hotel that could be used for dinner)

Pleasant
Traveller Type: young couple
  : I like how clean and spacious it was and how they serve cookies
  : There’s no free breakfast

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : Monique was wonderful everyone else were unhappy and not engaged. Restaurant opened 40 minutes late. No one smiled except Monique
  : Late dinner felt like we were an imposition instead of a guest