Suncadia Resort a Destination by Hyatt Residence

Pleasant
Traveller Type: Traveling as Couple
  : Great location - enjoy all the outdoor amenities and going into the small town of Roslyn.
  : There was a lot of construction going on and the main restaurant was closed. The space looked a bit run down. Overall, we were happy to get away, but we won't be staying there again.

Good
Traveller Type: family with young children
  : beautiful location and nice property for romantic get away or family vacation
  : it’s falling apart. Showers in the apartment were broken and the shower head came off the wall, elevator was broken, carpet under the bed was dirty and loaded with dust, spa mineral bath was broken, slides at indoor pool were out of service, they are renovating lodge restaurant and was noisy and had to leave the lodge and drive to nearby property restaurant. Restaurant food was good but expensive for what it was. For price of a stay, I would expect much better

Fair
Traveller Type: family with young children
  : The facilities are within walking distance although we prefer to drive. We used the indoor pool twice. We tried their archery experience which is great. The room was spacious enough for 3 but walls are not sound proof, we could hear the next door's dog barking.
  : There's only one working elevator during our stay. Not much dining options available. One in house restaurant is under renovation but you can order room service from there. The only restaurant open at the time of course gets so busy that you have to wait a while before getting served.

Disappointing
Traveller Type: family with young children
  : Resort was under construction which made many areas not available including the main areas of the hotel and the restaurnt, bar, coffee shop, and gift shop.

Very Good
Traveller Type: family with young children
  : It was a nice mini get away for our family. Parents got to relax and kids got to play in the pool. The water slides were a nice surprise and we feel like that’s where we got our money’s worth, especially since it rained 2 out of our 3 days. The Inn was nice and quiet. The restaurant was great. Loved happy hour! Wished they were open past 9pm!! Everyone was very kind and super friendly, especially Zane at Nelson Farm. We loved all the trails and parks too.
  : By chance, we feel lucky to have booked a room at The Inn as we didn’t realize The Lodge was under construction. While the rooms at The Inn were nice and spacious, two full size beds were kind of small for two adults, one teen and an almost tween. The beds were also not very comfortable. The mattresses were saggy and not the quality we expected at a nice resort with resort prices. It was disappointing to miss out on other amenities at The Lodge due to the renovations—restaurant, coffee shop, etc. The kids were looking forward to the “game room,” but decided they were too old for the bouncies. And while there were other options available, we felt like it was overpriced and not worth it so we went swimming instead. Ping pong tables, board games and cornhole should be free in our opinion.

Very Poor
Traveller Type: review category business travellers
  : A grossly overpriced hotel with messy and inconsiderate customer service.
  : My stay at Suncadia was a nightmare. Not only was I charged an amount of $896 for just two nights, but I discovered an additional unauthorized charge of $1038 on my card shortly after checking out. When I reached out to the hotel, they blamed Booking.com for the extra charge and provided an incomplete receipt with no letterhead and the merchant's name.I shared the incomplete receipt with Booking.com who requested a more detailed invoice from the hotel. Despite multiple attempts to contact Suncadia via email and phone, they have failed to respond and provide a detailed invoice, showing a blatant disregard for customer service.The lack of transparency and accountability from the hotel management is disappointing and frustrating. I strongly advise potential guests to avoid considering accommodations at Suncadia, due to its exceptionally poor customer service.

Good
Traveller Type: family with young children
  : Nice heated pool during spring time still cold there.
  : Not clean the room

Very Good
Traveller Type: family with young children
  : Smores in the evening, views, comfy robes, friendly staff, shuttle service
  : Pricey, water was cold in the suite for showers, no water bottles in suite, one working elevator

Pleasant
Traveller Type: young couple
  : We stayed at the end and that was nice. It was secluded, and we loved being on the end of the property and could see the folks at the putting green!
  : I was very disappointed that they did not have an adult pool! Also did not like having to walk through an indoor pool with lotta people sitting and worried about slipping with my thong on the ground prior to walking out! I spoke to several other people staying there, and they felt the same way! There should always at a five star hotel be an adult pool! I’m used to staying at the Gainey Ranch in Arizona, which is a Hyatt hotel and it is amazing and has tons of amenities for the people staying! I forgot my shaver. There was not any kits with a shaver and also the bathtub was not cleaned by the cleaning ladies, and there was a ring at the top of the tub that grossed me out. Right here. I washed the tub prior to taking one, but shouldn’t have to do that.! Main lodge to get coffee!

Disappointing
Traveller Type: young couple
  : I liked the location
  : It was difficult to get my room serviced/cleaned for the first 3 days and poor service when it was cleaned. I was not too happy with the room as it was not part of the main lodge/hotel. The main restaurant was closed undergoing renovation which meant breakfast was a token effort only with limited variety