Hotel San Sebastián Hospedería

Poor
Traveller Type: Traveling as Couple
  : The hotel was exceptional. In a fully restored building. We booked a suite room 4. Spotlessly clean spacious rooms with a wonderful view. Fantastic The issues are with the Management(or lack of it) of the hotel. Sadly, noise kept us awake for most of the first night. The disturbance did not come from adjacent rooms but from the traffic of other guests that did not consider other people trying to sleep,, The door between reception and the corridor was never closed. We live and travel extensively for more than a decade in you beautiful country but we would think long and hard before returning to your hotel.
  : I generally read reviews. In your case negative comment,. the bedding, not having breakfast etc.detracted from the overall quality of the hotel.These comments are picky and did did not influence our decision to book. The location of the suite , on the ground floor was less than ideal,,,, it was subject to all the noise associated with the reception area. Firstly we are fully aware that ALL hotels ar busy at the weekend,,,,,,we travel most months and try to book quality rooms in quality establishments.. Our stay included a Saturday night, 15 April.. At midnight my husband dressed and went to speak to the people in the corridor, speaking very loudly, giving no thought to guests trying to rest. We were aghast to witness that the group talking included theReceptionist who apologised???????? Shouldnt she be responsible for the well-being of all guests.. The general disturbance continued until 1.45 am. We have acknowledged that any weekend would be busy but little or nothing was done to limit this by the hotel staff and Management. The design of the hotel leaves a lot to be desired. Why put one of your best rooms (the suite) in the most obviously busy place possible?. Something needs to be done to improve the restfulness of guests on the ground floor!!!!!!!