Comfort Suites Cicero - Syracuse North

Wonderful
Traveller Type: young couple
  : Hotel and staff met expectations
  : No major issues

Disappointing
Traveller Type: family with young children

Good
Traveller Type: Traveling as Couple
  : location
  : room was too far from elevator i asked fro but did not get handicapped room

Good
Traveller Type: young couple
  : location
  : room was too far from elevator i asked fro but did not get handicapped room

Very Poor
Traveller Type: Family with Young Children
  : The room was old, musty, and not clean (human hair on the floor and in the shower) when we arrived. The sofa bed was filthy and stained. It sat low to the floor and if you did sit on it to put on a shoe, it made terrible noises. The mini fridge was leaking onto the floor. When we notified staff, they said there was nothing they could do until at least the next day when "maintenance" came in. They gave us towels to put under it. Maintenance never came in. Day two, we asked if housekeeping was coming to make the beds and give us fresh, dry towels. We were told by staff that housekeeping was gone and if we wanted that, we should have asked for it at check-in. We were not told this policy at check-in. We would have left for another hotel, but it was college graduation weekend, and all hotels in the area were fully booked. We felt hostage in a horrible hotel and were being extorted 5-star room fees for a 1-star old, dilapitated room. After several requests, where we were told by the desk managers that they could do nothing ( they actually chuckled). I would like reimbursement for our terrible stay.
  : Not nearly enough space for what was wrong. I put it above.

Disappointing
Traveller Type: group

Poor
Traveller Type: Solo Traveler
  : Hotel and Rooms are fine for a fair price...No Bath Towels or soap in the room, I was already in the bathroom in the AM. I had soap and had to use hand towels for a shower...OK hotel, OK staff Bad room service crew....This has happen before.

Poor
Traveller Type: Traveling as Couple
  : The closeness to the airport
  : My room smelled like a dog kennel. The couch was so old and dirty that I wouldn?t sit on it. The tub was dirty.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: young couple