Holiday Inn Charlotte University an IHG Hotel

Poor
Traveller Type: young couple
  : The hotel itself was fine, with facilities and cleanliness to the expected standard - and the breakfast was good.
  : The check-in experience was, frankly, appalling. Arriving after a long, hot, and delayed journey after what we had been informed was the check-in time of 3pm, and needing to shower and before having to leave quite quickly for a concert, we were told that a room would not be available for another half hour. Annoyed, we challenged this, and were eventually told that check-in time was now 4pm. Not only had we not been informed of this subsequent to our making of the booking, which information would have resulted in us cancelling the booking, but as a reason it sounded very much like temporalization. By now pretty angry, we saw the hotel's manager, who - not to our surprise - did immediately find an available room to check us into. Making the situation even worse - or maybe simply more bizarre - when we were waiting to speak to the manager we saw a pair of other couples walk up to the desk and be promptly checked in. What exactly was going on we have no idea, but the experience left a very bad taste that completely marred our overnight stay.

Wonderful
Traveller Type: group

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children