Résidence Néméa Le Grand Ermitage

Good
Traveller Type: Traveling as Couple
  : Spacious appartement Pool / jacuzzi...
  : Wifi not working and only limited to one device

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type:
  : Its in a great location.
  : We arrived at the property and its was filthy. We went straight out to buy cleaning products. The bath was covered in someone elses dirt. There wasnt ever anyone at reception.We had a broken chair in the apartment but no one to speak to about it.When we were checking out a lady came to our room that was extremely rude and told us to make sure all the beds were folded.Which we had already stripped and did. She then told us we had to clean the apartment.We had already cleaned down and brushed up.

Very Good
Traveller Type: Family with Young Children
  : Location of holiday was great, we had our car so getting around Chatel was very easy.
  : The cleaning your apartment before you leave is not a great idea for a business to adopt. We left our apartment much cleaner than we found it.

Pleasant
Traveller Type: Family with Young Children
  : Bathroom
  : No wifi when we paid for it

Very Good
Traveller Type: Solo Traveler

Poor
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Traveling as Couple
  : Staff could be more pleasant customer service training could go a long way.

Fair
Traveller Type: Family with Young Children
  : i returned from France on Thursday leaving the two other guests in my group to checkout this morning. They have telephoned to say they are not very happy as they have been told to hoover and mop all of the apartment, clean all surfaces, clean the mirrors and bathroom etc etc plus strip the beds. Then they must take all laundry downstairs and put all rubbish out. Is this normal ? I thought i had booked a 4* Apartment / Hotel complex i did not expect to have to perform a deep clean when I left nor did i expect to have to make our own beds up when we arrived or strip them when we leave. Every other apartment and Air B&B I have ever stayed in I have never had to do any of this. The apartment was as clean and tidy as when i arrived it was not like we had 'Parties' in there. I was planning on letting some issues about the stay go but now that this has happened i shall list them below: 1)We arrived no beds made we had to make up our own 2)When i arrived under the bed there was a bottle of sun lotion and it was filthy. 3)A constant drains smell from bathroom 4)Hot Tub cold every day 5) Door to Ski Room permanently locked, when i told reception(on the rare occasion someone was there) they went to look and said yes its broken i will get repair man..... it was still the same when i left which meant each day i had to carry ski boots skis etc up to my room. 6)WiFi never worked All of the above we would have overlooked until the demands of this morning now i feel i need to inform you of the very poor service.

Poor
Traveller Type: Traveling as Couple
  : Spacious apartment. Lovely views over the valley.
  : The pool, sauna and steam room were closed and have been since March 2022. Despite it being advertised as open. I believe I was mis-sold this property by booking.com. Lots of unhappy people checking in with us. I will pursue this further as I paid for something that is not available.