Altamarea Residence & Family Hotel

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type:
  : Not a lot
  : The listing shows we had access to a pool and spa, upon arrival they told us we need to pay 50 euro per person per day to access

Poor
Traveller Type: Family with Young Children
  : The location was great for the beach, the centre was about a 20-minute walk, a couple of good restaurants close by, the supermarket was about a a 15-minute walk, and the train station was 5 minutes by taxi.Breakfast was fresh & plentiful, our room was cleaned and beds made daily, the dining room & cleaning staff were great.
  : The Customer Service.Booked an apartment on the 15th January as a treat for our son who was turniing 18, then two weeks before we were due to leave, we received a message on 2nd May from Customer Service where "the property recently changed the room name from apartment to quadruple room with sea view"We advised that this stay was for our son's 18th, and the Quadruple was unsuitable as we wanted him to have his own room in the apartment, they did offer alteratives, but there would be an additional cost, the situation was still unresolved when we arrived at the hotel, despite our protestations the manager was unmoved & was quite belligerent. We begrudgingly had to accept this change as this was meant to be a special occasion.Overall, our stay was tainted due to the poor customer service experience, there appeared to be very few guests, so we were flummoxed as to why they couldn't give us what we had booked and paid for in good faith, we did ask for a refund so as we could book something more appropriate, however, this was dually denied, due to our experience we would not return to Altamarea Residence, however, we would defo return to Cervia as it is a great destination.

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Air conditioning in the room was excellent, nice balcony with a good view.
  : The bed was hard as stone! Not even joking. The staff were so unfriendly and incredibly rude. The breakfast was terrible. Honestly, who wants to eat sloppy cold fried onions on a croisont with rocket and some kind of curdled cheese spread.

Wonderful
Traveller Type: Traveling as Couple
  : Location and breakfast, beach access

Very Good
Traveller Type: Traveling as Couple
  : Very comfortable
  : Nothing

Very Good
Traveller Type: Family with Young Children
  : Nice hotel located on the beach, with a very good breakfast.