Cosmo Suite Penthouse

Wonderful
Traveller Type:

Poor
Traveller Type:
  : The only good thing is that there was a near by train station. That just helped with being very far from absolutely everything.
  : The hosts and receptionists were very rude throughout. On booking.com I saw the penthouse had 4 beds. Upon arrival, I found there was only 3 and when I asked for an extra bed they did not have any. Instead of compensating me for the misinformation, and one guest having to go to a hotel, they changed the information on booking.com and claimed I read it wrong. Lucky enough for me, I saw it coming and took a screenshot before they changed. This made them look very foolish. Against their will, I was compensated by airbnb. I saw other guests having problems with the reception when I first arrived. We weren't the only group with a major issue. The towels were dirty, only one elevator worked and the cleaning lady only came on the first day. The apartment is far from most places you would like to visit in Barcelona; the beach, puerto Olympico, La Rambla, Barcelonette etc. Please do yourself a favour and pick ANYWHERE else. This is terrible value for money.

Fair
Traveller Type: Family with Young Children
  : Penthouse provides excellent space and is generally well furnished. The kids loved the outdoor pool - big enough to play in, with nice sun beds also in the outdoor area.
  : one bedroom is completely separate (you get to it by going past pool so not ok for young children. Another bedroom is actually downstairs and next to pool heater/cleaning system room.Reception was well staffed generally but they always seemed frantic. particularly disappointed to find only access to penthouse was via lift had to ask for keys to have ability to exit via stairs thinking about what if there was a fire, and staff seemed oblivious to this risk.Also, glass panels in one shower had gaps so water easily exited shower onto bathroom floor. Penthouse was like being in an oven and only option was to open windows (and here all the outside noise).Finally, of two lifts only one goes to penthouse and it could take 10 mins to actually catch the right lift - REALLY badly thought out and frustrating.

Very Poor
Traveller Type:
  : The overall experience that we had at this apartment would give 1/5 stars. They do not have the best service, giving 0 out of 10 for this part. We stayed at the penthouse for 8 nights and we paid over 11,000. If you going to have a long stay in pay this much would definitely recommend somewhere else. For the check-in the staff does not have a welcome face, in fact they gave us a weird eye contact. Took over half an hour to check-in because they couldnt find our booking. After we paid for a deposit of 600! and the whole eight nights this is what they tell us You need to take out the trash every day . and this is the kind of service we get. The room itself was nice and big and has a nice view BUT was dusty and the pool wasnt clean some of the lights were missing. The penthouse is on the 10th floor which we could only use the left elevator. Sometime when the right elevator is on the first floor the left elevator will not come down, we had to wait or press the elevator a multiple of times for it to come down. In the master bedroom downstairs, we could smell cigarettes from the room underneath us. They also have a picture hanging in the room. We accidentally drop it and the glass broke everywhere. We knew that we would have to pay for the broken picture. On the check-out day, they charge us 600!! Which is way overpriced. They said they called owner and the owner said "the picture is one of a kind and very expensive". They said they have to charge the whole deposit. Which we disagree, we said we would like proof of the price for the picture. They say they cannot give us proof, the owner said its a very expensive piece of art and its hard to find. Which made me think if its so expensive why was it so easy to be fallen down!! DO NOT RECOMMEND THIS PLACE