Atenea Rekord Suites

Fair
Traveller Type: Traveling as Couple
  : Room many cold

Very Good
Traveller Type: Family with Young Children
  : The hotel is in a great location with a bus route and metro just a few yards away. The staff were friendly. The room was large, plenty big enough for us as a family of four. Great bakery across the road. Would definitely stay here again.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Comfortable, spacious, clean. The food options were great!
  : Lack if air conditioner

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Family with Young Children
  : The location and the breakfast was good. Clean and large room.
  : That I had to pay twice for visitors tax. I went down to reception and spoke to a woman who said her name was Roma. She kept on asking me to show her where I paid twice, which I did she started getting flustered and repeating the same thing. My booking was paid in full and it said it includes the visitors tax, which I showed her. I then had to pay it again on check in. She then gave me the lame excuse, it depends on the age of the child and if we actually check in. Told her, we did check in as this is non refundable and again, paid in full so the age of the child doesn't matter. So this "lovely ray of sunshine" then says I'm not talking to you and to go away. REALLY GREAT ATTITUDE. So I took a picture of her and hopefully I can share it. She shouldn't be in a front desk position. I spoke to the manager the next day and she gave me a different story. It was to inform me that it needs to be paid. Again I showed her my reservation where it says "included" but no. Was told to speak to Booking.com. So between them and Booking they really made it an unpleasant stay. I told the manager I was going to leave a negative response but she looked like she wasn't bothered. STAY AWAY.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler

Pleasant
Traveller Type: Family with Young Children
  : The room was spacious and beds were comfy. Thankfully the windows could open as the air con wasnt available. The bathroom was spacious and the shower was brilliant.
  : There was no air conditioning. Our room was super hot so we rang reception and an employee came to have a look. He explained that the system was actually heating the room because it is not yet classed as summer. We switched it off and he found us one fan which we put near our childrens beds. We were able to open the windows and thankfully there was a small breeze.Reception explained the next morning, the air con is a heating system in winter and an air con system in the summer, it takes a few days to switch and our stay (April) was just before summer starts in Spain. This is completely understandable (we are from the North East UK so appreciate we probably felt the heat more than the locals) however the hotel is listed as having air conditioning and therefore is misleading, it needs to be more clearly stated in the listing and should have been explained to us upon check in.