Alcam Plaza Cataluña

Good
Traveller Type: Family with Young Children
  : apartment is really big ,comfortable and its all near supermarket, shopping mall,Bus , Metro . Price is a bit pricy !
  : door lock in washroom is broken

Wonderful
Traveller Type: Family with Young Children
  : The photos did not do it justice. The apartment is very spacious.
  : Nothing

Wonderful
Traveller Type: Family with Young Children
  : Exceptional location in a very good building. The appartment is spacious and very nice decorated. The rooms are also in good size. The whole appartment was very clean and very weel equipped. I would definetely choose it for my next trip in Barcelona
  : Although the kitchen was very clean and well equipped I wish it had a few bottles of water and coffee.

Very Good
Traveller Type: Family with Young Children
  : Great location (near Placa Catalunya), nice and spacious.I forgot my wallet in the apartment after checkout and the staff was really honest and contacted me.
  : Unfortunately the doors to the toilets/bathroom couldnt be locked, floors had too many scratches, toilet paper was not sufficient for a one week stay, we received 2 keys but the Apartment alarm could only be deactivated by one of the keys. 3 cooking pots only - was a bit a challenge to cook.

Very Good
Traveller Type:
  : Location is excellent, apartment is large and spotlessly clean. Staff are easily contactable and react quickly for any issues. Towels, toiletries, essentials like water, toilet paper, washing up facilities provided.
  : Couple of snags, door entry app a great idea but we couldn't get to work. Staff were on site within 20 minutes to help which was great. WiFi wouldn't connect at first.We couldn't work out how to use air con, apartment is large with switches everywhere! But there were also fans provided which were great.Maybe this is because we're not brilliant with tech but may be an idea to leave some instructions in apartment?Overall though pleased with our stay.

Pleasant
Traveller Type: Family with Young Children
  : fantastic Location and size of apartment is quite big...
  : we had a big problem with apartment key. it was opening by application but we could not open and stayed outside in the street for 15 minutes with our kids. only explanation was: sometimes it is not working and we can not do anything. you need to press the neigbour s bell. next day , they brought phisical key. Curtains to be washed down , sofas to be renewed.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : Only good thing is the location and room size.
  : Apartment needs serious renovation, better cleaning and team needs to be more customer focused.First, checkin experience was so bad. The email that I got after booking is inaccurate and should be reviewed from a guest perspective. The link to sign contract is not clearly set, and the link to generate electronic key doesn't work properly so I spent almost 1 hour before trying to sort things out with support. I admit it that support was responsive but to be honest all of this procesa should be reviewed.Second, gaining access to the room required installing an app to unlock 3 doors (outside building door, 3rd floor entrance door, apartment door).The app didn't work properly from 2 phones so I wasted 1 hour just to get in. The instructions provided are inaccurate and I am sure no one is reviewing them from a guest point of view. The provided Wifi details in the app even don't match what is deployed. Even the keys provided inside the room are just 2 keys so you will be able to reach unlock bldg door and 3rd floor door but you still need app for apartment door. The 3rd floor door key hangs and is hard to open.Third, once you enter the apartment you realize that the apartment is not well maintained and that images posted online don't accurately reflect the apartment.The parquet floor is very old and dirty, the carpets are not very maintaines..the colorful bed covers are replaced with black ones.. You will realize that wifi router is laid in unprofessional manner with loose cables on floor..You will realize that bathroom is not very clean (many hair traces) and even first white towel had a brown spot..Even we found 2 insects in the bathtop after comkng back..Finally, the instructions placed on the entrance are in Spanish.They should be in multiple languages or at least English. There should be instructions on where to place garbage. Oven top igniter should be there..etc.