Relais Masseria Caselli

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : facilities staff
  : room very tired

Wonderful
Traveller Type: Traveling as Couple
  : Beautiful location, stunning views, absolutely spotlessly clean,
  : Cracked crockery, ill fitting or no lids for tea pots, lack of staff availability to serve drinks at breakfast or at the bat

Wonderful
Traveller Type: Family with Young Children
  : Very nice place. Location is very good. Close to the beach and main roads. Staff is very helpful. reception is open 24 hours. Room is clean. Good breakfast. Very nice pool.
  : We were preferred to have a rooms with balcony/patio but got 2 of 3 without . Just room. So you need to ask when you do the booking. There are many celebration events in the hotel and sometimes it was too noisy . So need to ask the quite room.

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type:
  : The pool is pretty but freezing.
  : Room smelled like mould, interior decor seems to have been purchased from the dollar shop, the 4 weddings and another party precluded us from using the nice pool, staff lying to us that there would be no more wedding, having to ask reception to set the aircon, gym is locked during the day and its a nightmare trying to get a key, the hotel is a wedding venue and also in construction. Parties keep you up all night, the grounds are filled with mosquitoes.

Poor
Traveller Type: Family with Young Children
  : The ladies who cleaned our room did an excellent job!
  : I dont even know where to start.The service at this hotel is beyond bad.While we (me, my fianc and our son, 2,5 years old) stayed at the hotel there where two weddings and they down prioritized us so bad.We had to wait 1-1,5 hour to get a ham and cheese toast for lunch and they just told us sorry, we are busy because of the weddingThey absolutely did not care about their regular guests. They only care about their weddingguests. (I wish I would have read the reviews better, before we booked).For a few days we couldnt use the main pool because of the weeding and we were just told there is a second pool Well, there was but they didnt care to clean that pool AT ALL! They only cared about the main pool where the wedding people were.Breakfast was okey and I think the ones who where working at the breakfast (only 2 people) was doing their best based on the situation, which where too many guest (people who where there for the wedding) and too less people working.I tried to give them feedback and expressed my opinion, but they dont care, at all. Further on the electricity went off several times, Wi-Fi was kind of bad, had an invasion of ants in our room everyday and the food was just okey, but overprized - I will upload a picture of their green salad which they charge 10 EUR for. Its a joke.Would never go back.