WoodSpring Suites Carol Stream - Chicago

Pleasant
Traveller Type: Traveling as Couple
  : The location was just right and the staff were very nice.
  : The walls are thin . The guy in the room next to us liked playing music. We were in the room next to the front main door so we heard people come in and out and smokers talking loud out side. So if you want something quieter ask for a place further from the door. I always bring ear plugs so it wasn't an issue. But for those who don't it may be.

Very Poor
Traveller Type: Solo Traveler
  : Nothing at all.
  : I absolutely didnt like the room. It was dirty, mattress cover had food on it and stains, key fob wasnt working so the staff member had to follow me to my room to let me in. I didnt even stay and asked for a refund and he stated its non nonrefundable.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : It was dirty, it smelled of smoke , room was not cleaned from last persons stay and there was black mold. Changed rooms 3 times then left for another hotel.

Poor
Traveller Type: Solo Traveler
  : Not much.
  : Check in was horrible, I was the only one there and it took 15 minutes with no issues. She was less than friendly. The front desk clerk was more concerned with talking with her friend seated behind the counter who appeared to be part of the cleaning staff taking a break. While I was checking in there were a bunch of kids dropped off from a school bus and the parents were supposed to be there to let them in and they were not so the kids kept knocking on the door until someone opened it. There was no toilet paper holder in my room, totally ripped off the wall. Considering that this facility is only a few years old the upkeep was terrible. This hotel looked and fealt more like a 20 year old facility that needs a lot of work.

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type: Business Traveler