Hotel Carmichael Autograph Collection

Poor
Traveller Type: young couple
  : The mattress was comfortable, and things LOOKED nice.
  : OK, this may seem nitpicky, but I booked on booking.com, and received a rate of $500+ per night. For that kind of money, I'm expecting a suite, and they very finest of everything. Frankly, the hotel just didn't measure up.1. Upon arrival, no luggage carts, and no bell staff. We took our own luggage to our room.2. No turndown service. In fact, no service at all. Our bed was made once. The bed itself was super comfy, but the duvet was short. Because of the design (a pocket slips under the mattress), it was impossible to pull the covers up far enough to cover my shoulders. More ample bedding would have added to the experience.3. We had to call for towels. The next day, we found new towels draped over a chair in our room. Seriously, nobody could even be bothered to put them in the bathroom?4. The shower was beautiful and spacious, but there was NO water pressure. It was so minimal that showering actually took longer. The water also took forever to warm up.5. The shampoo, conditioner, etc. were attached to the shower wall in squirt bottles, like at a gym. For such an expensive hotel, I expect these items to be in small containers manufactured by an upscale company or spa.6. The glass door to the toilet didn't shut due to poor installation. The door was larger than the opening and kept banging against the wall.7. There was no telephone in the room to call the front desk. I actually used my cellphone to call the front desk when we needed towels, which should never have happened to begin with. We also couldn't leave a wake-up call.8. The view from our room was not thrilling, to say the least. I realize that someone has to see the back of the hotel, but it just seemed like adding insult to injury. Since this is a new hotel, it seems like a pretty major design flaw to have a bad-looking facade in the hotel at all. Having a $500+/night room overlooking a construction site should just never happen.9.

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple
  : If they had met us halfway, we could have said that we liked the hotel staff, but this did not happen.
  : Unfortunately, we cannot leave an objective review because the hotel was booked and paid for in error, and when we tried to negotiate at least, we were ignored. We were looking for a hotel in the city of Carmel on the booking.com website, and after searching, the site gave us a list of hotels in this city. A few hours later, we realized that this is a completely different city of Carmel and is located in a different state, and we ourselves live in California and were looking for a hotel in the city of Carmel, which is located in California. The website booking.com writes that it also tried to contact the hotel, but the hotel is silent. Unfortunately, the hotel ignores its potential clients and does not negotiate.

Very Good
Traveller Type:
  : Th3 lobby 2qw beautiful

Good
Traveller Type: young couple

Fair
Traveller Type: Traveling as Couple
  : Everything still seemed fresh and new.
  : For a 4-star hotel, the staff seemed very amateur. Its definitely not the Conrad