Stradey Park Hotel and Spa

Fair
Traveller Type: Solo Traveler
  : The restaurant served good food. Person who cleaned room did a decent job
  : I didnt like the fact that the day before I booked the trip ( did not know obviously ) the whole staff 96 full time & part time had been made redundant and given less than 1 weeks notice that the hotel was closed and would open 10th of July to accommodate Asylum seekers.Staff moral was obviously low. local demonstrators & police had been called to the hotel prior to my arrival. The facilities had been run down, the lift was broken, the Spa ( a selling point of my booking ) was not open at all during my two day stay. If I had known all this would not have booked the hotel. Its nearly false advertising on the part of booking. com advertising a non operating Spa, that said the redundancies would have been a shock. on my final night I was awoken at 2 am by a group talking outside ( when I realised it was a staff group ) I didnt want to have a go at them considering it was their last weekend working together after being made redundant just days before. Instead I chose to drive home at 2.30 am forgoing a decent nights sleep and my paid for breakfast. A 200 mile journey in the middle of the night was not ideal. My room No was 211 if you want confirmation what time I left. The worst booking Ive had with booking.com.

Wonderful
Traveller Type: Traveling as Couple
  : Beautiful entrance and lovely spacious room with good amenities.
  : Stairs!

Very Poor
Traveller Type: Business Traveler
  : Nothing. Unable to access the property

Disappointing
Traveller Type: Traveling as Couple
  : We booked the hotel as our last weekend together as a 2, before our little one comes along. I am 8 months pregnant and booked it as a treat with it being a 4 star hotel that had a spa attached to it. The spa offered a mum to be massage. Its in a nice area with a lovely community but the hotel itself was disappointing.
  : We spent a lot more on this hotel than we would do usually due to us wanting to treat ourselves before our baby arrives. We travelled 3 hours there and the room consisted of a small, uncomfortable double bed, no air con, no natural light from the small window, a small tv where the controls didnt work and a generally drab looking room. There were wedding receptions happening on both the Friday and Saturday night, meaning the hotel bar was out of bounds. That was another reason why we booked it, so I wouldnt have to walk far for a drink in the evening. The restaurant was available but sitting to have a drink while people were eating dinner isnt the same atmosphere. We spent 380 for 3 nights, and an additional 70 each for a treatment and access to the spa and I am highly disappointed we spent so much for an average place. In fact, we left a night early as I couldnt bare being so comfortable all night again. I did explain this to the reception staff and they said there was nothing they could do or offer any sort of refund.When we explored Llanelli, I saw that their was a premier inn and I was gutted I didnt book us in there. We would have had a king size bed, air con and better facilities at half the price. When told a hotel is 4 star, you expect a little luxury but it was in fact nicer to be home. I think its unfair to advertise yourselves as 4 star and charge a considerable amount to not deliver.

Very Poor
Traveller Type: Traveling as Couple
  : Everything. It is full of immigrants so I arrived and was turned away. They took my money. Phones are disconnected and can't get though to anyone there. Apparently all the staff got sacked when the immigrants arrived.

Very Poor
Traveller Type: Traveling as Couple
  : Haven't recieved my refund yet. I understand they are going through a difficult time but I wasn't aware of this at the time and they shouldn't have accepted bookings if there facilties were closed (the reason why I booked in the first place) please can I received the refund they said they would give.

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Solo Traveler
  : Nice room.
  : Elevator not working.

Very Good
Traveller Type: Traveling as Couple
  : The comfortable bed.
  : Lack of air conditioning. Limited day spa times.

Very Good
Traveller Type: Traveling as Couple
  : Ambient
  : Noisy at midnight